This is a collection of gripes from various users after doing some signficant review work in Jama. Overall first time users are having a fairly positive experience in being able to target comments in more detail but there are some recurring paint points.
1) In a large review the page is constantly updating with the backend which can a frustratingly long time. Every time I accept an item it takes over 15 seconds for the page to update:
There should really be some caching and a refresh button similar to most other views. The 15 second time in itself is a bit frustrating even for initial page load.
2) A lot of actions trigger a reset in how the page looks, e.g. I'm in approver view, then I do something, now I'm back in moderator view, or the filter has disappeared, or I'm no longer in compare view, or all o the above.
3) the button to filter items should be for any version and not hard coded to the last version:
5) The combination of #1 and #2 are worth calling out specifically when a user needs to flip back and forth frequently between the feedback and review views. Why aren't these tabs like in the main project view that I can flip without triggering a reload? Or If I am reading feedback and click on the item then it takes me to the single item view, then there's no way for me to get back to the same place in the feedback view and if I click 'back to review' then I get the 15 second load time.
6) Changing the set of items in a review. Sending individual items for review is very useful, unless you need to add another item. Workaround right now is to tag them, then create a filter for the tag, then send the filter for review. The backend should handle all that and just let me arbitrarily change the selection for what is being reviewed when publishing a new revision.
7) Let users control what fields they see in the review. That little gear icon in almost every other view is very useful!
Thanks!
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Jonah Caplan
QNX
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