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User import failed - could not load import plugin

  • 1.  User import failed - could not load import plugin

    Posted 13 days ago
    I followed the directions in the tutorial for importing users after adding the plugin, using the Custom Import window.
    The import failed (small test spreadsheet of two users). The message is "Unable to load import plugin." I copied this from the tutorial: codecom.jamasoftware.contour.plugin.jama.UserImportPlugin when I added the plugin.
    What's wrong?
    Thanks. John



    ------------------------------
    [John] [Matthias]
    [Principal Court Management Consultant]
    [National Center for State Courts]
    [Denver] [CO]
    [3033084350]
    ------------------------------


  • 2.  RE: User import failed - could not load import plugin

    Posted 11 days ago
    I'm not sure if the tutorial you are referring to is the help doc or something different.

    The class is "com.jamasoftware.contour.plugin.jama.UserImportPlugin" without the "code" prefix that is in your message. If that is directly copied, please let me know the source and we will get it corrected.

    ------------------------------
    Steve Gotsch
    Product Manager
    Jama Software
    ------------------------------



  • 3.  RE: User import failed - could not load import plugin

    Posted 11 days ago
    It was in the Jama User Guide under Configure User Import Plugin
    I copied the class name - and just checked again to see what it says. Iit says: codecom.jamasoftware.contour.plugin.jama.UserImportPlugin.
    Please correct this so someone else doesn't fall into the trap.
    Thanks. John

    ------------------------------
    [John] [Matthias]
    [Principal Court Management Consultant]
    [National Center for State Courts]
    [Denver] [CO]
    [3033084350]
    ------------------------------



  • 4.  RE: User import failed - could not load import plugin

    Posted 11 days ago
      |   view attached
    I corrected the class name, and got another error - the input file is attached - two email addresses with the columns as directed by the Jama User Guide.

    Here's the error message:
    Custom Import error:
    For input string: "There are errors in your users file. No users have been imported. Please fix your file and try again.
    27 user(s) are missing required fields for import:
       Row 1: Incorrect number of fields to attempt import for row, 
       Row 2: Incorrect number of fields to attempt import for row, 
       Row 3: Incorrect number of fields to attempt import for row, 
       Row 4: Incorrect number of fields to attempt import for row, 
       Row 5: Incorrect number of fields to attempt import for row, 
       Row 6: Incorrect number of fields to attempt import for row, 
       Row 7: Incorrect number of fields to attempt import for row, 
       Row 8: Incorrect number of fields to attempt import for row, 
       Row 9: Incorrect number of fields to attempt import for row, 
       Row 10: Incorrect number of fields to attempt import for row, 
       Row 11: Incorrect number of fields to attempt import for row, 
       Row 12: Incorrect number of fields to attempt import for row, 
       Row 13: Incorrect number of fields to attempt import for row, 
       Row 14: Incorrect number of fields to attempt import for row, 
       Row 15: Incorrect number of fields to attempt import for row, 
       Row 16: Incorrect number of fields to attempt import for row, 
       Row 17: Incorrect number of fields to attempt import for row, 
       Row 18: Incorrect number of fields to attempt import for row, 
       Row 19: Incorrect number of fields to attempt import for row, 
       Row 20: Incorrect number of fields to attempt import for row, 
       Row 21: Incorrect number of fields to attempt import for row, 
       Row 22: Incorrect number of fields to attempt import for row, 
       Row 23: Incorrect number of fields to attempt import for row, 
       Row 24: Incorrect number of fields to attempt import for row, 
       Row 25: Incorrect number of fields to attempt import for row, 
       Row 26: Incorrect number of fields to attempt import for row, 
       Row 27: Incorrect number of fields to attempt import for row, 

    ------------------------------
    [John] [Matthias]
    [Principal Court Management Consultant]
    [National Center for State Courts]
    [Denver] [CO]
    [3033084350]
    ------------------------------

    Attachment(s)

    xlsx
    TEST EMAIL LOAD.xlsx   8K 1 version


  • 5.  RE: User import failed - could not load import plugin

    Posted 7 days ago
    My guess is that you need to save the Excel document as a CSV, but I'd recommend that you contact Jama Support for help working through this.

    ------------------------------
    Steve Gotsch
    Product Manager
    Jama Software
    ------------------------------



  • 6.  RE: User import failed - could not load import plugin

    Posted 7 days ago
    I changed the file format to CSV and it worked just fine to import users.

    The problem now is that when I create a review, there is no choice for  "Outside Project Team" or the green button to "Invite user by email." So the reviewers I just added are not available.
    They all show up on the Users Admin page, so they are in Jama - I just can't add them as reviewers.

    Please find out why this isn't working.
    Thanks. John

    ------------------------------
    [John] [Matthias]
    [Principal Court Management Consultant]
    [National Center for State Courts]
    [Denver] [CO]
    [3033084350]
    ------------------------------



  • 7.  RE: User import failed - could not load import plugin

    Posted 6 days ago

    It appears there was an error in the documentation. The correct Class should be:

    com.jamasoftware.contour.plugin.jama.UserImportPlugin

    Thank you for bringing this to our attention and helping improve the documentation for other users!



    ------------------------------
    Kristen McKee
    Jama Software
    ------------------------------



  • 8.  RE: User import failed - could not load import plugin

    Posted 5 days ago
    As to the Outside Team Reviewers not being available to invite to a review, I'll admit that my problem was the result of a user error - I had unchecked a box on the Review Center configuration. The Help Desk asked the right question - that's when we found it.
    Thanks! John

    ------------------------------
    [John] [Matthias]
    [Principal Court Management Consultant]
    [National Center for State Courts]
    [Denver] [CO]
    [3033084350]
    ------------------------------