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Outlook not showing text in emails...just URLs

  • 1.  Outlook not showing text in emails...just URLs

    Posted 09-14-2018 11:21
    Edited by John Sarafin 09-17-2018 08:52
    ​​​I have a user that is running Outlook 2013.  When the user receives an email from Jama, the text body of the message is missing.  Just the user's name appears and the URL to the review is present...no text.  Example below of review invitation.  If the user forwards the email to myself, I have no issue viewing the Jama email.  The issue is occurring only with Jama automated emails.  I have restored the users Outlook settings back to the defaults since the fonts were changed by the user.  I am unable to recreate the issue on my laptop with the same Outlook settings.  Jama 8.25.3 Standard Channel with Winv10.  Any suggestions would be greatly appreciated. Thanks.

    Issue not showing text

    ****Issue has been resolved.  The font color "white" was selected in the Composing and reading plain text messages section in the Outlook Mail options.  Once the font color was changed to "Automatic", the Jama emails appeared normal.  No other emails outside of Jama were impacted.



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    John

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