Support

  • 1.  Error importing files into JAMA

    Posted 13 days ago
      |   view attached
    Hello,

    I have a few files in .xml format that I get an error on when I try to import. The only thing on the error message pop up is "Error while uploading file". I have seen examples on the forum where the error message was more specific as to exactly what was the error. How do I resolve it? I was trying to add the attachment to a Text item.  I believe I have been able to do this before with other xml files.

    Thank you,

    Nandita

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    Nandita Adhia-Mallo
    DOH
    WA
    360-236-2550
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  • 2.  RE: Error importing files into JAMA

    Posted 4 days ago
    Hello Nandita,

    It is a bit odd that you didn't get a more specific error message. Let's ensure everything is prepared and setup to import properly. Please review this link to ensure success. Please let us know if after following the provided steps you still get the error or if it resolves the issue and you are able to successfully import. There are additional helpful links once you navigate to the User Guide.

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    Amanda Jennewein She/Her
    Manager, Customer Support
    Jama Software
    Portland OR
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