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  • 1.  Report history doesn't download DOC files

    Posted 01-20-2022 03:37
    Edited by Andrew MacCormack 01-21-2022 05:26
    So, when I click on DOC files in the report history dialogue, they don't download (in Chrome 97.0.4692.71). PDF files open a new tab and show the PDF. I looked at what was happening with Chrome developers tools and it does seem to try and fetch the doc file but Chrome isn't saving it in Downloads or showing it in any way. In the developer tools I chose "open in new tab" on the doc file in question and it was fine. JAMA Emailled links to the report also work fine. Any advice?

    JAMA version is 8.66.1 self-hosted

    NB For solution see my post below

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    Andrew MacCormack
    LumiraDX
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  • 2.  RE: Report history doesn't download DOC files

    Posted 01-20-2022 06:51
    Hi Andrew,
    can it be that .doc is in the whitelist of allowed attachments? Ask your system admin to check for this. Remove it and check if the behaviour changes.
    Best,
    Alessandro

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    Alessandro
    Systems Engineer
    SICK AG
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  • 3.  RE: Report history doesn't download DOC files

    Posted 01-20-2022 07:23

    Seems that it works OK in Firefox, and Edge gives this security error:



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    Andrew MacCormack
    LumiraDX
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  • 4.  RE: Report history doesn't download DOC files

    Posted 01-20-2022 08:23
    mmhh ... maybe this? -> https://www.cnet.com/tech/computing/how-to-tell-microsoft-edge-to-let-you-download-a-file-its-blocking/ (GIYF)

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    Alessandro
    Systems Engineer
    SICK AG
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  • 5.  RE: Report history doesn't download DOC files

    Posted 01-21-2022 05:28
    SOLUTION HERE:

    So, it seems that some browsers don't let you have http downloads from an https page, as a security measure. So I wondered why it was http. Turns out when IT set up the settings the "Base URL" was done with http, not https. We fixed that and regenerated the URLs and everything worked again!

    To change Base URL: https://help.jamasoftware.com/ah/en/administration/system-administrator/maintain/change-url.html

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    Andrew MacCormack
    LumiraDX
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  • 6.  RE: Report history doesn't download DOC files

    Posted 01-21-2022 06:15
    Hi Andrew,

    I am happy you solved your issue.

    Check your images in steps of test runs, if any.
    We have fixed the URL in the past and these got not fixed -> Defect SOS-DEF-5561.
    At the end of the day we performed an update SQL command directly changing some database content

    Best,
    Alessandro


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    Alessandro
    Systems Engineer
    SICK AG
    ------------------------------