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  • 1.  Broken graphics

    Posted 11-02-2022 10:51
    Embedded images or graphics in Jama items that previously worked fine are now broken.

    The graphic does exist in the Attachments tab of the Project Admin page

    When I try to view it or download it, I get this error

    Is anyone else experiencing this?

    Eric Von Herbulis

  • 2.  RE: Broken graphics

    Posted 11-03-2022 01:18
    Hi Eric,
    did you move or reuse this item from another project? It might be that the original attachment is still controlled by the source project - to our knowledge, embedded attachments actually are just mirrored to the target project when moving or reusing items. We observed similar effects if the source project has been deleted or if you don't have access to it.

    Dominik Breddermann
    dSPACE GmbH
    33102 Paderborn

  • 3.  RE: Broken graphics

    Posted 11-03-2022 07:39

    Further investigation reveals that this is an issue on every graphic/image/attachment in every project. This is a pretty big deal as we have hundreds of these attachments across several projects. Is there some sort of database refresh that can clear this up?



    Principal Systems Engineer

    Mobile 661-221-3021

    LinkedIn  |  Twitter  |  Facebook  |  Instagram


  • 4.  RE: Broken graphics

    Posted 11-04-2022 09:32
    Is your Jama on -premises, or cloud?  If it is on-premises, did you have a system migration?

    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA