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  • 1.  Database reset broke jama

    Posted 12-07-2023 11:17

    Support had us recreate the SQL database to remove all the trash sample frameworks, before they would schedule the onboarding meeting. Now I have connect-drainer-xxxx pod in error condition and jama doesn't start up. The database appears to have reprovisioned as you might expect. I have deleted the pod and rebooted several times. I tried a redeploy and that fails with backoff limit exceeded.

    {"log":"  File \"/usr/bin/entry\", line 269, in \u003cmodule\u003e\n","stream":"stderr","time":"2023-12-07T00:12:39.855531968Z"}
    {"log":"    main()\n","stream":"stderr","time":"2023-12-07T00:12:39.855538468Z"}
    {"log":"  File \"/usr/bin/entry\", line{"log":"2023-12-07 00:12:39,166 INFO __main__: Starting Connect Drainer\n","stream":"stderr","time":"2023-12-07T00:12:39.258826881Z"}
    {"log":"2023-12-07 00:12:39,258 WARNING shared_lib.manifest: manifest being read in non-strict mode, 
    please refactor this image\n","stream":"stderr","time":"2023-12-07T00:12:39.258889981Z"}
    {"log":"2023-12-07 00:12:39,258 INFO shared_lib.manifest: loading manifest file from /entry/manifest.yaml\n","stream":"stderr","time":"2023-12-07T00:12:39.258974482Z"}
    {"log":"/usr/local/lib/python3.6/site-packages/shared_lib/manifest.py:13: YAMLLoadWarning: calling yaml.load() without Loader=... is deprecated, as the default Loader is unsafe. Please read https://msg.pyyaml.org/load for full details.\n","stream":"stderr","time":"2023-12-07T00:12:39.268807672Z"}      
    {"log":"  return yaml.load(open(self.file_path).read())\n","stream":"stderr","time":"2023-12-07T00:12:39.268843473Z"}
    {"log":"2023-12-07 00:12:39,268 INFO __main__: Checking if Jama Core is available at http://core:80/rest/tenant\n","stream":"stderr","time":"2023-12-07T00:12:39.268850073Z"}
    {"log":"2023-12-07 00:12:39,699 INFO __main__: Jama Core is available\n","stream":"stderr","time":"2023-12-07T00:12:39.700048938Z"}
    {"log":"2023-12-07 00:12:39,699 INFO __main__: request base url will be: \"http://core:80\"\n","stream":"stderr","time":"2023-12-07T00:12:39.700214639Z"}
    {"log":"2023-12-07 00:12:39,700 INFO __main__: host url: http://core:80\n","stream":"stderr","time":"2023-12-07T00:12:39.70032114Z"}
    {"log":"2023-12-07 00:12:39,846 ERROR __main__: problem: provisioning is in an unexpected state: error\n","stream":"stderr","time":"2023-12-07T00:12:39.855487067Z"}
    {"log":"Traceback (most recent call last):\n","stream":"stderr","time":"2023-12-07T00:12:39.855524868Z"}
    {"log":"  File \"/usr/bin/entry\", line 269, in \u003cmodule\u003e\n","stream":"stderr","time":"2023-12-07T00:12:39.855531968Z"}
    {"log":"    main()\n","stream":"stderr","time":"2023-12-07T00:12:39.855538468Z"}
    {"log":"  File \"/usr/bin/entry\", line 264, in main\n","stream":"stderr","time":"2023-12-07T00:12:39.855543868Z"}
    {"log":"    raise exception\n","stream":"stderr","time":"2023-12-07T00:12:39.855549668Z"}
    {"log":"  File \"/usr/bin/entry\", line 245, in main\n","stream":"stderr","time":"2023-12-07T00:12:39.855554968Z"}
    {"log":"    if tenant.is_provisioned():\n","stream":"stderr","time":"2023-12-07T00:12:39.855560368Z"}{"log":"  File \"/usr/bin/entry\", line 82, in is_provisioned\n","stream":"stderr","time":"2023-12-07T00:12:39.855565568Z"}
    {"log":"    raise RuntimeError(\"provisioning is in an unexpected state: error\")\n","stream":"stderr","time":"2023-12-07T00:12:39.855570768Z"}
    {"log":"RuntimeError: provisioning is in an unexpected state: error\n","stream":"stderr","time":"2023-12-07T00:12:39.855576568Z"}


    ------------------------------
    Mark Moorcroft
    AMA Inc.
    Santa Clara CA
    ------------------------------


  • 2.  RE: Database reset broke jama

    Posted 12-11-2023 15:17

    I dropped the db a couple more times, then eventually a redeploy finally worked. 

    Now the error state is:

    NAME                                  READY   STATUS      RESTARTS   AGE
    activemq-0                            1/1     Running     0          35m
    connect-drainer-pcppm                 0/1     Completed   0          10m
    core-0                                1/1     Running     0          35m
    diff-0                                1/1     Running     0          34m
    elasticsearch-0                       1/1     Running     0          34m
    hazelcast-0                           1/1     Running     0          35m
    kotsadm-85c97cb449-qpwn7              1/1     Running     22         11d
    kotsadm-postgres-0                    1/1     Running     0          34m
    kurl-proxy-kotsadm-5c6bb84446-rgsf6   1/1     Running     8          11d
    nginx-0                               1/1     Running     0          35m
    oauth-0                               1/1     Running     0          35m
    saml-0                                1/1     Running     1          35m
    search-0                              1/1     Running     0          34m
    tenant-manager-5nz5w                  0/1     Error       0          9m53s
    tenant-manager-74csx                  0/1     Error       0          10m
    tenant-manager-d68dt                  0/1     Error       0          10m
    tenant-manager-ggt2m                  0/1     Error       0          9m33s
    tenant-manager-hgn7p                  0/1     Error       0          8m53s



    ------------------------------
    Mark Moorcroft
    AMA Inc.
    Santa Clara CA
    ------------------------------