Hi Fred,
Issues like this are best handled through our Support team, as they can access and discuss information about your instance with you that isn't for public consumption. I can see a Support ticket filed earlier today, and thank you for reaching out to them -- they'll continue working with you through that ticket.
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Carly Rossi // she/her
Community Manager // Jama Software
Portland, OR
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Original Message:
Sent: 09-06-2022 01:43
From: Fred Roseboom
Subject: HELP: Jama unusable due to delayed indexing
We have severe problems with Jama in that the indexing seems delayed (throttling) causing a failure (see attached support bundle).
This manifests in e.g. reviews showing no items and the user list in the admin panel being completely empty.
You support is urgently needed.
Build date: 2022/06/13 11:54 - Version: Jama Connect 8.74.1
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Fred Roseboom
VSE
Veenendaal
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