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  • 1.  HELP: Jama unusable due to delayed indexing

    Posted 09-06-2022 01:43
      |   view attached
    We have severe problems with Jama in that the indexing seems delayed (throttling) causing a failure (see attached support bundle).
    This manifests in e.g. reviews showing no items and the user list in the admin panel being completely empty.
    You  support is urgently needed.

    Build date: 2022/06/13 11:54 

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    Fred Roseboom
    VSE
    Veenendaal
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    Attachment(s)

    zip
    FileCap.zip   84.90 MB 1 version


  • 2.  RE: HELP: Jama unusable due to delayed indexing

    Posted 09-06-2022 08:39
    Hi Fred, 

    Issues like this are best handled through our Support team, as they can access and discuss information about your instance with you that isn't for public consumption. I can see a Support ticket filed earlier today, and thank you for reaching out to them -- they'll continue working with you through that ticket.

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    Carly Rossi // she/her
    Community Manager // Jama Software
    Portland, OR
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