Support

Hi, 

we see in issue in the Rich Text Objects using Jama Connect 9.5.0 (Build date: 2023/10/17 12:48)

If we insert an image from clipboard with Ctrl+V, the image appears twice:

Looking at the Source view, the image is actually saved twice as attachment. Once simply as image.png and once with a timestamp:

It happened with multiple of our colleagues, it's not an isolated use case. As they are saved in a different way, we are afraid that one of the save methods is incorrect and we don't know which image should be deleted.

Please let us know which image should be kept and when we can expect a fix.

Let me know if you need any further information. 

Thank you!

Please submit a Jama Support ticket at: https://support.jamasoftware.com/hc/en-us

Hi, 

we see in issue in the Rich Text Objects using Jama Connect 9.5.0 (Build date: 2023/10/17 12:48)

If we insert an image from clipboard with Ctrl+V, the image appears twice:

Looking at the Source view, the image is actually saved twice as attachment. Once simply as image.png and once with a timestamp:

It happened with multiple of our colleagues, it's not an isolated use case. As they are saved in a different way, we are afraid that one of the save methods is incorrect and we don't know which image should be deleted.

Please let us know which image should be kept and when we can expect a fix.

Let me know if you need any further information. 

Thank you!