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It seems the internal messaging is not working : please fix

Hi Alessandro, 

I'd like to dig deeper into this with you; what behaviour(s) are you experiencing specifically when you're attempting to send a message through the Community?

It seems the internal messaging is not working : please fix

I'm not sure if that's what Alessandro sees, but when I try to read the unread messages of my profile inbox, I get

I appear to have 4 unread messages, of which I haven't gotten any other notification (e.g. by email) so far. There is also no notification bubble on my profile icon, I have to actively open the profile dropdown.

Hi Alessandro, 

I'd like to dig deeper into this with you; what behaviour(s) are you experiencing specifically when you're attempting to send a message through the Community?

It seems the internal messaging is not working : please fix

That's it! Thank you Colin.

I am getting such an error in trying to access Emails, Profile, my communities

I'm not sure if that's what Alessandro sees, but when I try to read the unread messages of my profile inbox, I get

I appear to have 4 unread messages, of which I haven't gotten any other notification (e.g. by email) so far. There is also no notification bubble on my profile icon, I have to actively open the profile dropdown.

Hi Alessandro, 

I'd like to dig deeper into this with you; what behaviour(s) are you experiencing specifically when you're attempting to send a message through the Community?

It seems the internal messaging is not working : please fix

Interestingly, I now got an email notification about your reply. So it's not totally broken. :)

That's it! Thank you Colin.

I am getting such an error in trying to access Emails, Profile, my communities

I'm not sure if that's what Alessandro sees, but when I try to read the unread messages of my profile inbox, I get

I appear to have 4 unread messages, of which I haven't gotten any other notification (e.g. by email) so far. There is also no notification bubble on my profile icon, I have to actively open the profile dropdown.

Hi Alessandro, 

I'd like to dig deeper into this with you; what behaviour(s) are you experiencing specifically when you're attempting to send a message through the Community?

It seems the internal messaging is not working : please fix

Thank you both, this is really helpful! I've escalated this issue to our platform partner's engineering team, and will follow up here as soon as I have an update. 

Interestingly, I now got an email notification about your reply. So it's not totally broken. :)

That's it! Thank you Colin.

I am getting such an error in trying to access Emails, Profile, my communities

I'm not sure if that's what Alessandro sees, but when I try to read the unread messages of my profile inbox, I get

I appear to have 4 unread messages, of which I haven't gotten any other notification (e.g. by email) so far. There is also no notification bubble on my profile icon, I have to actively open the profile dropdown.

Hi Alessandro, 

I'd like to dig deeper into this with you; what behaviour(s) are you experiencing specifically when you're attempting to send a message through the Community?

It seems the internal messaging is not working : please fix