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  • 1.  Whitelisting Attachment Extensions on a self hosted instance

    Posted 08-19-2022 09:32
    We are having an issue trying to add an extension to the whitelist in the admin tool on a self hosted instance of Jama. Specifically we need to add the ".compare" extension. We have done so in the way we have added other extensions in the past, but we continue to get an error message, (this example is not for the .compare, but it is the same error for .compare)


    We have tried this:

    Note that compare is in the list, and we added abcdefg. We seem to have narrowed this down to extensions of a certain length are not allowed. "pages" works with a length of 5 characters, but compare and abcdefg do NOT work.

    We also tried this as lots of the data we can find on this subject has all the extensions in ", though the admin tool does not by default.


    Is there something magic we need to do to get .compare files to be whitelisted in? 

    Thanks,




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    Rory Duncan
    NASA
    Kennedy Space Center FL
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  • 2.  RE: Whitelisting Attachment Extensions on a self hosted instance

    Posted 08-24-2022 16:14
    Hi Rory, 

    What version of Jama Connect are you using, and are you logged in as the root user when attempting to add file extensions to the allowlist?

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    Carly Rossi // she/her
    Community Manager // Jama Software
    Portland, OR
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    Original Message


  • 3.  RE: Whitelisting Attachment Extensions on a self hosted instance

    Posted 08-30-2022 05:13
    Sorry, forgot that part :).


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    Rory Duncan
    NASA
    Kennedy Space Center FL
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    Original Message


  • 4.  RE: Whitelisting Attachment Extensions on a self hosted instance

    Posted 10-03-2022 09:50
    I did verify with our admin they are logged in as root.

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    Rory Duncan
    NASA
    Kennedy Space Center FL
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    Original Message


  • 5.  RE: Whitelisting Attachment Extensions on a self hosted instance

    Posted 09-05-2022 04:10
    In my understanding the allowed file extensions are limited to known MIME types -> see CONFIGURE GENERAL PROPERTIES (note for Attachment file extensions)

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    Alessandro
    Systems Engineer
    SICK AG
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    Original Message


  • 6.  RE: Whitelisting Attachment Extensions on a self hosted instance

    Posted 10-03-2022 09:52
    So do we think that blanking out the line will allow ALL types through? Not sure that's a great implementation, but maybe...
    quoting from that link: "Files are rejected if the content of the file doesn't match the file extension, or if the MIME type is not understood by the system, even if the file type is listed here. To allow files of an unknown type, set the option to a blank string."

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    Rory Duncan
    NASA
    Kennedy Space Center FL
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    Original Message


  • 7.  RE: Whitelisting Attachment Extensions on a self hosted instance

    Posted 10-05-2022 14:37
    Hi Rory, 

    Resetting the Attachment File Extensions section to a blank string resets to the Jama Connect allowlist default extensions, so it may not be the most feasible solution here. Do you know if the Ignore unknown MIME types section below the Attachment File Extensions box is showing as Yes or as No? 


    ------------------------------
    Carly Rossi // she/her
    Community Manager // Jama Software
    Portland, OR
    ------------------------------

    Original Message