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  • Articles written or endorsed by Jama employees will be listed as content type Blog Entry.
  • Articles about using, installing, and administering Jama will be in the Best Practices community.
  • Articles about developing with the API or Velocity and BIRT can be found in the Developers community.
  • Content about releases, webinars or product news will be in the Release Notes and Announcements community.
  • User questions about using Jama or bug reports will be in the Support community.
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Discussion Thread 7
iRise Integration

Focus Search - visualization tool. Are there any plans to integrate


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Blog Entry
Streamlining Tasktop Integration Support

Integration Hub powered by Tasktop. We've found...integrations support process so you receive expert...Integration Hub (JIH) and the new Tasktop...Integration Hub (TIH) will be handled by Tasktop...a new integration question, please

Robin's profile image

Discussion Thread 2
Rest Api Integrations V0

Focus Search - Rest Api Integrations V0

Harald's profile image

Blog Entry
Troubleshooting Common Integration Issues

have SSL/HTTPS enabled on your Integration...integration, it's good practice to set the

Jama's profile image

Discussion Thread 2
Integrating Jama with TFS

Focus Search - /integrations/ It would be best to discuss this with

Jama's profile image

Blog Entry
Tasktop Integration Hub (TIH) system recommendations and supported integrations

Tasktop Integration Hub called TIH for Jama...Listed below are the available integrations...Integration Hub directly to the experts at Tasktop...Supported Integrations Atlassian JIRA (5...integrations can be found here. ​ System

Kristina's profile image

Blog Entry
How To Video Rally Integration

(Originally posted by Matt Mickle)

Jama's profile image

Blog Entry
How To Video JIRA Integration

(Originally posted by Matt Mickle)

Jama's profile image

Blog Entry
Tasktop Integration Hub (TIH) Release Notes

Tasktop Integration Hub (TIH...Tasktop Integration Hub (TIH) VERSION 17.3.4...Integration Hub (TIH) VERSION 17.3.1 Published...Starting an integrations will schedule the...to the Integration landscape diagram can

Kristina's profile image

Blog Entry
Connecting teams with the Jama Integrations Hub

Integration Hub, based on the Tasktop Sync product...Integrations Hub at Jama Software When we...learn about the Integrations Hub and how it...and our usage of the Integrations Hub. The...Software Integrations Hub After we started

Cristian's profile image

Discussion Thread 5
How to integrate Bugzilla with Jama

Focus Search - How to integrate Bugzilla with Jama

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Blog Entry
Jama Integration Hub (JIH) Release Notes

Jama Integration Hub (JIH) UPGRADE...( Download Jama Integration Hub - Jama Software...Integration Hub (JIH) UPGRADE VERSION 4.11.1...Integration Hub, the user will need to perform the...VersionOne Customers integrating VersionOne

Jama's profile image

Blog Entry
Jama How To Video TFS Integration

(Originally posted by Aaron Perillat)

Jama's profile image

Blog Entry
Atlassian Account changes may affect Jama/JIRA integration

the user setup for the integration if they

Steve's profile image



Blog Entry
Jama Integration Hub (JIH) system recommendations and supported software

support of the Integration Hub directly to the...compatibility. Jama Integrations Hub...Supported Integrations JIH 4.10.2 has support...Supported Integrations JIH 4.9.2 has support...tools: Jama Integrations Hub System

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Discussion Thread 3
How to integrate own java code in velocity reports

Focus Search - How to integrate own java code in

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Discussion Thread 3
How do I setup the Jama Integration Hub?

Focus Search - The installation of the Jama Integrations




Blog Entry
JIRA throws "Unexpected error" in integration-sync logs

Determining the cause On the contour-jirasync.log file, "Unexpected Error" can come up for a number of reasons. It will look like this error: [ERROR] - FAILING ITEM SYNC [item PROJ-1] : Unexpected error The first step to troubleshooting this issue is turning on the DEBUG level for logging. To do this, login as the "root" user in Contour. Go to the Logging tab. Edit the levels from...

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Discussion Thread 6
Any support for adding fields to a Business Rule that will integrate with another database

Focus Search - Business Rule that will integrate with another

Chris's profile image



Discussion Thread 3
Jira connectioon in Jama issue

James's profile image


Blog Entry
Rally Connector FAQ

integration only supports user stories on the

Abby's profile image

Discussion Thread 1
JAMA /REST API Permission

Joydeep's profile image

Blog Entry
How to troubleshoot Legacy Connector issues

synchronization failures by tracking integration...to select the Integration in the activity...article . Other common Integration Issues...have SSL/HTTPS enabled on your Integration...one side of the integration, it's good

Carmen's profile image

Blog Entry
New issue discovered with JIRA legacy connector in 2015.3 and hosted environment

We have discovered a new issue with the legacy JIRA connector in our latest on-premises and hosted releases. This issue occurs in only specific circumstances and is separate from the issue (SOS-BUG-1001) fixed in 2015.3 and hosted 2015/12/17. The JIRA sync will fail for all projects if both of the following conditions are met: Any project contains multiple item type mappings which sync ...

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Blog Entry
How to Video: Enterprise Architect (EA) Connector

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Blog Entry
JIRA Connector FAQ

Integration Hub . Mapping How do you map a...with the Jama Integration Hub . Is it...the Jama Integration Hub . Can you sync...Integration Hub . Why can’t I sync to the status..."JIRA Integration failed to synchronize with

Jama's profile image

Blog Entry
Table of permissions required for JIRA Connector

Jama versions 2014.1 and onward use REST API for the JIRA Connector. The table below has a detailed list of permissions that are required for the JIRA Connector to work properly. By default, if the JIRA user is a member of JIRA-administrator, JIRA-users and JIRA-developers, it should have the below permissions. Project Permissions: Issue Permissions: Create Attachments is now r...

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Blog Entry
How to update Jama when JIRA URL changes

If the JIRA URL has changed from the one that you originally set in you JIRA connector, either because you changed your JIRA server or changed JIRA configurations, you need to update the JIRA URL in Jama in order for the sync to continue to work.The JIRA URL in the JIRA Connector configuration page as well as the JIRA URL in all the items that are synced to an issue in JIRA need to be updated....

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Blog Entry
My JIRA is behind a firewall or on a VPN, but you host my instance of Jama. How can I connect them?

In order to connect to Jama hosted, your JIRA instance must be available to our IP publicly. You can resolve this by adding our IP to pass through your firewall or VPN. To find the IP of your Jama hosted instance, follow these steps: 1. Open a command prompt 2. Ping your instance: ping abc.jamasoftware.com (Originally posted by Matt Mickle)

Jama's profile image

Blog Entry
JIRA Error org xml sax SAXParseException Premature end of file

**Applies to Jama 4.27 and Below** This error is caused by having ASCII control characters in the return xml from a JIRA SOAP connection. The error should point out the xml line number and the characters having an issue. If you get this error please contact support and submit the contour-integrationsync.log from the time in which the sync was attempted. This will be located in tomcat/logs...

Jama's profile image

Blog Entry
Rally Connector connection

Some of our customers have been having issues with connecting to the Rally servers through Contour's Rally Connector. Here are a few tips: You need to use /slm in the URL. You can see this on the login screen for any Rally server. For trials connect to: https://trial.rallydev.com/slm For any other acccounts connect to: https://rally1.rallydev.com/slm If this does not work...

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Blog Entry
How to sync a release field over to Jira and Rally

1) Jira: Release type fields (standard and custom) can be synced from Jama to Jira. They MUST be mapped to a "Version Picklist" field in Jira. All valid versions in Jama must be added as versions in Jira. You can't map to a string or a standard drop down. This will simply send over the integer of the version. 2) Rally : Release type fields (standard and custom) can be synced from...

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Discussion Thread 9
PlantUML support

Sudha's profile image

Blog Entry
Supported software, environments and system requirements

supported software Tasktop Integration Hub...integrations Jama Integration Hub (JIH) system...recommendations and supported integrations 2015.2

Kristina's profile image

Blog Entry
Jamacloud (hosted) SOAP Throttling - Enabled July 11th

overwhelmed by aggressive integrations. Requests...will this affect my integrations? There...integration will not be affected. There is a queue...What if I do not update my integration...? The affect on your integration depends on

Steve's profile image

Blog Entry
Release Notes

release notes Tasktop Integration Hub (TIH...) Release Notes Jama Integration Hub (JIH

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Library Entry
Example Jama Software Project Plan

from or integrate into a broader project

Example Jama Project Plan.xlsx


Announcement
Atlassian removed SOAP from JIRA 7.0. What does that mean for Jama?

JIRA Connector integration. When we...Connector integration to utilize the JIRA REST...integration on any supported Jama versions...the JIRA Connector integration will no


Blog Entry
How To Re-Index Jama

integrations (such as JIRA, TFS, or the Jama...Integration Hub). DWR, SOAP and REST API calls...completed, re-enable integrations. If you used a

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Blog Entry
What functionality should I test before an upgrade?

changes. Test Jama Software integrations...should test the integration prior to...applications using Jama Software Integration Hub or...best to test the integration for one or two...integrations. We will not make changes to API

Alexander's profile image