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Blog Entry
Jama Connect Self-Hosted / Standard Supported Software

Browsers Note that browser zoom is supported only at 100%. Use of browser extensions/add-ons or the enablement of Compatibility View is not supported while using Jama. To prevent session issues, the application should be used in a single browser window. Internet Explorer 11* Edge (as of Jama 8.14) Firefox** Firefox ESR as of Jama 8.10 Google Chrome** Safari** *Note that IE is not...

Chloe's profile image

Blog Entry
Jama Connect Cloud Supported Software

Browsers Note that browser zoom is supported only at 100%. Use of browser extensions/add-ons or the enablement of Compatibility View is not supported while using Jama. To prevent session issues, the application should be used in a single browser window. Internet Explorer 11* Edge as of Jama 8.14 Firefox** Firefox ESR as of Jama 8.10 Google Chrome** Safari** *Note that IE is not...

Chloe's profile image

Discussion Thread 2
Unmet start requirement:

Alan's profile image

Discussion Thread 2
Jama 8.21 upgrade to 8.25.3

Nadeem's profile image

Discussion Thread 3
Change of version from 8.24 to 8.26

Garros's profile image

Discussion Thread 6
When we finally upgrade our Jama to the latest version

James's profile image

Blog Entry
Jama 8 Installation and Upgrade Troubleshooting Tips

If you encounter issues installing or upgrading Jama 8, walk through the checklist below before submitting a support ticket . Many of the issues that our customers have reported while installing Jama 8 have been due to one (or more) of the following. Does the Jama application server meet the specifications for Jama 8? Is Jama configured behind a proxy? Is a firewall blocking...

Jamal's profile image

Discussion Thread 2
Does the root password reset when upgrading?

James's profile image

Discussion Thread 4
Jama versions (older 4.2.x)

James's profile image

Discussion Thread 5
Supported Linux distros

James's profile image

Discussion Thread 1
End of full support for Jama 8.1 on May 31, 2017

Megan's profile image

Discussion Thread 1
Processes running without valid users

Frank's profile image

Discussion Thread 8
Regarding Sandbox environment creation

Gayatri's profile image

Discussion Thread 3
Upgrading from Jama-2015.5

sindhu's profile image

Blog Entry
Detailed Technical Information for IT Administrators and Security Officers

Summary Docker-Engine is the main dependency for running Jama. Our orchestration tool, Replicated , also depends on it. Using the internet installation method, Docker-Engine is installed along with any dependencies needed. For air gapped installations, Docker-Engine will need to be installed manually and dependencies are also needed for a successful installation. Details Docker-Engine ...

Steve's profile image

Discussion Thread 3
applying new license on existing dockerized installation

Piotr's profile image

Discussion Thread 3
Error message; "Your Jama installation has multiple organizations"...

Vegard's profile image

Discussion Thread 2
How to add a rewrite rule on Nginx in Jama 8.x bundle?


Blog Entry
On-Premises Version 8: Choose Your Channel

Subscribers who move to our new on-premises deployment model this year will need to choose whether they want access to the newest features and bug fixes as quickly as possible or whether they want less frequent releases with more time to validate them. Here's more about how the two release channels work. Express This is the best choice for subscribers who want access to the most current...

Kristina's profile image

Blog Entry
Jama 8 FAQ

Jama 8 FAQ (Questions expand on click) Expand All Collapse All Can I use my Jama 2015.x license on Jama 8.x? Q: I don't see the JIRA Connector. --> A: No, your account representative will give you a new license when you select an upgrade distribution channel for Jama 8.x What are the upgrade distribution channels? Q: I went to check the other system...

Gustavo's profile image

Blog Entry
Oh no! and Oops! Common server error messages in Jama

"Oh no!" and "Oops!" are two common server error messages you may encounter while using Jama. Oh no! There was an error with your request. This error message is shown when a server error occurs. Select the Show Technical Details link for more information. Common errors in the technical details include: org.springframework.transaction.CannotCreateTransactionException: ...

Jason's profile image

Blog Entry
Applying a license file or syncing an updated license in Jama 8

Applying a new license within your Jama 8.x instance is a different process than in previous versions. Licenses will be formatted as an .rli file, and you'll need to run through one of these processes any time you receive a new .rli file. You will receive an .rli file at renewal and where your type of installation is changing (for example if you move from a trial instance to a...

Nicholas's profile image

Blog Entry
Adding SSL Certificates in Jama 8+

The Jama application server is capable of using SSL certificates in several ways. HTTPS for admin console When installing version 8.x, the first certificate you can add is the one for the connection with the admin console. Here you can either use a Self-Signed Certificate or provide your own custom SSL Certificate. In the case of your own...

Iris's profile image

Blog Entry
Steps to take before an upgrade in Jama 8+

Note: This article was written for versions 8.0 and above. For steps on upgrading a version prior to 8.0, please see this article . Start by reading our system requirements and supported software guides. If, after reading our upgrade guide, you are unsure of how to proceed, you can schedule a pre-upgrade consultation with support by logging a ticket . For best availability from...

Iris's profile image

Blog Entry
What does the Fix URL References function actually do?

When changing Jama Software’s URL, there is a system admin view (root user) option called Change URL which goes through all the references to the old URL in RTE fields and changes them. At times you might need an extra step which will fix URL references. Change URL and Fix URL are very similar in what they do. They both update references to the "old URL" by replacing them with a "new URL"...

Carmen's profile image

Blog Entry
The quick guide to installing Jama 8

If you want to do a fresh install of Jama 8.x or you are upgrading from an older version of Jama, this is your quick guide to get installation started with Jama 8.x. First things first, make sure you are fully aware of the Supported Software . Jama 8.x runs on Linux only, which means Windows is no longer supported. We support MySQL and SQL Server only; if you are currently running Jama on...

Shabnam's profile image

Blog Entry
How To Re-Index Jama

If you have determined that you need to perform a full re-index, the steps below outline the proper process. 1. Notify users prior to the re-index. As of Standard 8.1 and Express 8.2, Jama will go into a maintenance mode during a full re-index. Users will not be able to log in to Jama during this time. Users who are already logged in will receive a pop-up message informing them of the...

Janessa's profile image

Blog Entry
Proper steps to take when setting up or updating a test server for Jama version 8+

This article assumes your production environment is running Jama 8.0 or later. If you are testing an older version of Jama, view this guide instead. If this is your first time setting up 8.0+, follow the normal installation guide all the way through. If you have not already done so, configure a test server with the necessary system requirements. If you have never configured a test...

Iris's profile image

Blog Entry
How to back up Jama 8.0+

There are a couple of steps to take in order to take a complete backup of Jama. At a high level, you will need to: Back up the database Grab a copy of the data folder* Backup the Database There are a few different ways to backup the Jama database: Create a proprietary database backup using native backup tools. This is the recommended backup method and you can find more...

Elden's profile image

Blog Entry
2015.5 Supported Software (including 2015.2, 2015.3, and 2015.4)

Effective February 1, 2017, Jama 2015.2-2015.5 is no longer fully supported. We will provide best effort support . The following is a list of supported software for the latest Jama release prior to the new deployment model , 2015.2, 2015.3, 2015.4, or 2015.5. Customers running 2015.1 can find the supported software and configurations on the community . If you are using an earlier...

Kristina's profile image

Blog Entry
Express Channel

Browsers Note that browser zoom is supported only at 100%. Use of browser extensions/add-ons or the enablement of Compatibility View is not supported while using Jama. To prevent session issues, the application should be used in a single browser window. Internet Explorer 11* Edge as of Jama 8.14 Firefox** Firefox ESR as of Jama 8.10 Google Chrome** Safari** *Note that IE is not...

Kristina's profile image

Blog Entry
Jama Connect Self-Hosted/Standard Environment Requirements and Supported Software

Browsers Note that browser zoom is supported only at 100%. Use of browser extensions/add-ons or the enablement of Compatibility View is not supported while using Jama. To prevent session issues, the application should be used in a single browser window. Internet Explorer 11* Edge (as of Jama 8.14) Firefox** Firefox ESR as of Jama 8.10 Google Chrome** Safari** *Note that IE is not...

Kristina's profile image

Blog Entry
Creating a Backup of your Jama Instance when Moving to Hosted

Before proceeding with this article make sure you have read and reviewed our article on moving from on-premises to hosted . You must be running the most recent version of Jama before you proceed. When you are migrating from your on-premises environment to our hosted environment you will need to give us a backup of your system. To do this you will need to collect a .jama file that is...

Elden's profile image

Blog Entry
Jama On-Premises 8.0.2 Express - now available

We're happy to announce that Jama 8.0 is now available to request for download. With this release, we are making some exciting changes to how Jama is delivered and deployed to your on-premises environment. To support this updated technology, we have adjusted the supported system configurations . Those customers choosing Express delivery are able to upgrade now, and those choosing Standard...

Paul's profile image

Blog Entry
Restarting Jama Version 8.0 and later

As of Jama 8.0, we use Replicated to deploy the "containerized" Jama as one whole application. Replicated deploys different containers, each running a different service i.e. jamacore, search, elasticsearch, nginx and tenantmanager with a few simple commands. As an administrator of Jama, these changes will make your life easier when installing, upgrading and restarting Jama. ...

Iris's profile image

Discussion Thread 8
Docker version requirements?

Ryan's profile image

Blog Entry
New On-Premises Deployment Model - FAQ

Jama is rolling out a completely new deployment model with the first release of 2016, Jama 8.0. Here are some common questions and answers. General Q: Will I have to move to the new Jama configuration requirements to continue to use versions of Jama released prior to 8.0? A: No. We will continue to support on-premises versions of Jama 12 months after their release date. Therefore, 2015.1...

Shabnam's profile image

Blog Entry
How To Roll Back Jama

If you are in the process of upgrading Jama, but the upgrade is was unsuccessful, it's likely you will need to roll back to a previous version of Jama. A roll back can only be done during an upgrade process because otherwise there would be data loss, and you must have a backup of the database prior to the upgrade. If you do not have a database backup of Jama priror to the upgrade, you cannot...

Janessa's profile image

Blog Entry
Jama On-Premises System Requirement Updates

The next on-premises release of Jama is targeted for the second quarter of 2016. We will be delivering new features and functionality as well as a modernized, simplified installation process. As part of this release, we have an important change that we want to make you well aware and give you proper time to make the necessary adjustments. Beginning with this release, customers using Jama...

Paul's profile image

Blog Entry
What is a Technical Systems Configuration Check?

If you report that the performance has been slow on your Jama instance, or you recently upgraded to a new version of Jama, it is not uncommon for a Support Engineer to suggest a Technical Systems Configuration Check , or TSCC. A TSCC is an hour long call with a Support Engineer who will look at the system configuration of your environment and Jama setup. These calls enable our Support team to...

Janessa's profile image

Blog Entry
Common entries in the contour logs that are harmless

As Jama works to improve the signal to noise ratio within our logs, we want to give administrators a list of information logged that can seem concerning, but is mostly harmless. Unless specified otherwise, these errors will be found in the contour.log file. We are continuously improving our logging and plan to make updates to remove this information in future releases. Warnings in 2015.3...

Iris's profile image

Blog Entry
How to update the Base URL and change existing URL references

The Base URL is the first part of all web addresses that Jama installations use. It can be thought of as the string starting with "http" and ending with a /, so it encapsulates protocol (HTTP vs HTTPS) as well as hostname, at a minimum. An example Base URL is https://jama.mycompany.com/contour . There are times when the Base URL needs to be changed, a company changes names or there is a...

Matthew's profile image

Blog Entry
New issue discovered with JIRA legacy connector in 2015.3 and hosted environment

We have discovered a new issue with the legacy JIRA connector in our latest on-premises and hosted releases. This issue occurs in only specific circumstances and is separate from the issue (SOS-BUG-1001) fixed in 2015.3 and hosted 2015/12/17. The JIRA sync will fail for all projects if both of the following conditions are met: Any project contains multiple item type mappings which sync ...

Kristina's profile image

Blog Entry
Why am I getting a 404 after installing 2015.3?

With the release of 2015.3, the latest war file will be unzipped with the name "jama-winter2015." This is different from the previous default name of "contour." If you are accessing Jama from a URL such as the default localhost:8080/contour previously, you will reach a 404 error upon startup. To fix this, you will either need to navigate to localhost:8080/jama-winter2015 to access Jama,...

Iris's profile image

Blog Entry
Supported software and recommended hardware configurations for 2015.1

The following is a list of supported software for the previous Jama release, 2015.1. This version will continue to be supported until 2016/04/09. If you are using an earlier version of Jama (remember, we officially support versions dating 12 months prior to the latest release) see the "Installation" section in the User Guide for the supported software appropriate for that version. Browsers ...

Kristina's profile image

Blog Entry
Issues most commonly encountered during an upgrade (Jama 2015.5 and earlier)

If you encounter issues with Jama 2015.5 and earlier while performing an upgrade, please feel free to reach out to Jama Support for assistance with troubleshooting. If you are the type of person who likes to try to figure things out for themselves, this article contains some common issues you might encounter during an upgrade and what things to look at to help resolve the issue. The...

Elden's profile image

Blog Entry
Issues to be aware of if you use a firewall or proxy server

While the actual configuration of proxy servers and firewalls falls outside of the Jama scope of support , there are a few common things you should be aware of if you use one. Welcome Screen Video The welcome video on the welcome screen in Jama is hosted externally at wistia.com. You may need to make an exception for that web site in addition to Jama. We have encountered instances where...

Elden's profile image

Blog Entry
Jama Version 2015.2 Help Guide Errata: Required Install Configurations include incorrect Java arguments

It is with regret that we have discovered an error in our 2015.2 Help Guide integrated into the release. The Required Install Configurations sub-section of our Production System Requirements, section 8.1 (pages 525-526), provide the wrong Java arguments for Enterprise-sized installations . Namely, the section recommends 24 GB of Java Heap with the following incorrect arguments: ...

Nicholas's profile image

Blog Entry
Performance Test Methodology

Jama Performance Testing methodology The following sections detail the testing environment, including hardware specification and methodology that were used to perform the performance tests in the Jama Performance Benchmarking 2015.2 article. Dataset Profile and Size: Before beginning the performance testing, we surveyed our customers to form a picture of our customers' environments and...

Shane's profile image

Blog Entry
Jama Performance Benchmarking 2015.2

Jama Performance 2015.2 Performance planning for an on-premises implementation of Jama Introduction When Jama administrators think about how to scale Jama across their user base, they often focus on the operating environment, the number of users that will be in the system at any given time, or the projected database size to accommodate the number of requirements, projects and test...

Shane's profile image