When I log in I see "Session Refreshed" in the tab title and a blank browser window

[Deleted User]

Hi -
Sometimes when I try to log in I see "Session Refreshed" in the browser tab title and the browser window is empty.

This seems to happen after the following sequence:
1. My Jama session times out
2. I close the browser tab without renewing
3. I open a different Chrome window and try to log in.

I just cleared my cache yesterday. Clearing it again will probably fix the problem but I'd rather not have to clear cache every time I don't renew an expired Jama session. Any ideas?

I use Chrome and Jama version 8.31.3.

Thanks,

[Deleted User]

Hi Theresa:

I was not able to recreate this behavior using those exact steps. Do you happen to use a Single Sign-on application? Because this appears to have something to do with that. 

Best,

Paul G

Hello, I've had the exact same problem as Theresa described. 

I'm not sure what qualifies as Single Sign-On, as I login using the standard Jama connect splash screen login but we do use usernames directly from our LDAP server. In this case I was using the Chrome browser. I haven't seen this behavior with any other applications we use. 

When this occurred, I tried logging in using a different browser and I was able to login successfully. 
And then, I went back to the Chrome browser (while on my Edge browser I was already logged in), and was able to login normally via that as well. So seems like it has something to do with Jama's state machine re: sessions (not least of which because it says 'Session Refreshed' for me, exactly the same as Theresa's case).


I've seen this on versions:

Build date: 2022/06/13 11:54 - Version: 8.74.1
Build date: 2022/05/05 11:43 - Version: Jama Connect 8.71.2

Thanks,

------------------------------
Paul Goldin
InterSystems
MA
------------------------------
-------------------------------------------
Original Message:
Sent: 05-03-2019 07:09
From: Chloe Elliott
Subject: When I log in I see "Session Refreshed" in the tab title and a blank browser window

Hi Theresa:

I was not able to recreate this behavior using those exact steps. Do you happen to use a Single Sign-on application? Because this appears to have something to do with that. 

Best,

------------------------------
Chloe Elliott
Jama Software
Portland OR
------------------------------

Original Message:
Sent: 05-01-2019 16:17
From: Theresa Soares
Subject: When I log in I see "Session Refreshed" in the tab title and a blank browser window

Hi -
Sometimes when I try to log in I see "Session Refreshed" in the browser tab title and the browser window is empty.

This seems to happen after the following sequence:
1. My Jama session times out
2. I close the browser tab without renewing
3. I open a different Chrome window and try to log in.

I just cleared my cache yesterday. Clearing it again will probably fix the problem but I'd rather not have to clear cache every time I don't renew an expired Jama session. Any ideas?

I use Chrome and Jama version 8.31.3.

Thanks,

------------------------------
Theresa
Fujifilm SonoSite
WA United States
------------------------------

[Deleted User]

Hi Paul, 

Given the age of this thread, I think it'd be worth connecting with our Support team to dig deeper into this with you. You can file a ticket via our Support page HERE (please include a link to this thread in the ticket body), and I'll close this thread in the meantime.

Thanks!

------------------------------
Carly Rossi // she/her
Community Manager // Jama Software
Portland, OR
------------------------------
-------------------------------------------
Original Message:
Sent: 09-19-2022 05:49
From: Paul Goldin
Subject: When I log in I see "Session Refreshed" in the tab title and a blank browser window

Hello, I've had the exact same problem as Theresa described. 

I'm not sure what qualifies as Single Sign-On, as I login using the standard Jama connect splash screen login but we do use usernames directly from our LDAP server. In this case I was using the Chrome browser. I haven't seen this behavior with any other applications we use. 

When this occurred, I tried logging in using a different browser and I was able to login successfully. 
And then, I went back to the Chrome browser (while on my Edge browser I was already logged in), and was able to login normally via that as well. So seems like it has something to do with Jama's state machine re: sessions (not least of which because it says 'Session Refreshed' for me, exactly the same as Theresa's case).


I've seen this on versions:

Build date: 2022/06/13 11:54 - Version: 8.74.1
Build date: 2022/05/05 11:43 - Version: Jama Connect 8.71.2

Thanks,

------------------------------
Paul Goldin
InterSystems
MA
------------------------------

Original Message:
Sent: 05-03-2019 07:09
From: Chloe Elliott
Subject: When I log in I see "Session Refreshed" in the tab title and a blank browser window

Hi Theresa:

I was not able to recreate this behavior using those exact steps. Do you happen to use a Single Sign-on application? Because this appears to have something to do with that. 

Best,

------------------------------
Chloe Elliott
Jama Software
Portland OR

Original Message:
Sent: 05-01-2019 16:17
From: Theresa Soares
Subject: When I log in I see "Session Refreshed" in the tab title and a blank browser window

Hi -
Sometimes when I try to log in I see "Session Refreshed" in the browser tab title and the browser window is empty.

This seems to happen after the following sequence:
1. My Jama session times out
2. I close the browser tab without renewing
3. I open a different Chrome window and try to log in.

I just cleared my cache yesterday. Clearing it again will probably fix the problem but I'd rather not have to clear cache every time I don't renew an expired Jama session. Any ideas?

I use Chrome and Jama version 8.31.3.

Thanks,

------------------------------
Theresa
Fujifilm SonoSite
WA United States
------------------------------