Whitelisting Attachment Extensions on a self hosted instance

Rory Duncan
Rory Duncan Member Posts: 30
We are having an issue trying to add an extension to the whitelist in the admin tool on a self hosted instance of Jama. Specifically we need to add the ".compare" extension. We have done so in the way we have added other extensions in the past, but we continue to get an error message, (this example is not for the .compare, but it is the same error for .compare)

image



We have tried this:

image

Note that compare is in the list, and we added abcdefg. We seem to have narrowed this down to extensions of a certain length are not allowed. "pages" works with a length of 5 characters, but compare and abcdefg do NOT work.

We also tried this as lots of the data we can find on this subject has all the extensions in ", though the admin tool does not by default.

image
Is there something magic we need to do to get .compare files to be whitelisted in? 

Thanks,


Comments

  • [Deleted User]
    [Deleted User] Posts: 152
    edited August 2022
    Hi Rory, 

    What version of Jama Connect are you using, and are you logged in as the root user when attempting to add file extensions to the allowlist?
  • Rory Duncan
    Rory Duncan Member Posts: 30
    edited August 2022
    Sorry, forgot that part :).
    Jama Connect 8.66.1

    Im checking with my admins on the second. I assume Yes since it doesnt give an error when they do it... But ill let you know once I confirm. Like I said above, we have added others successfully in the past, and during this particular troubleshooting event...
  • Alessandro Valli
    Alessandro Valli Member, Data Exchange, Jama Connect Interchange™ (JCI) Posts: 789
    edited September 2022
    In my understanding the allowed file extensions are limited to known MIME types -> see CONFIGURE GENERAL PROPERTIES (note for Attachment file extensions)
    Alessandro
    Systems Engineer
    SICK AG
  • Rory Duncan
    Rory Duncan Member Posts: 30
    edited October 2022
    I did verify with our admin they are logged in as root.

    ------------------------------
    Rory Duncan
    NASA
    Kennedy Space Center FL
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 08-24-2022 16:13
    From: Carly Rossi
    Subject: Whitelisting Attachment Extensions on a self hosted instance

    Hi Rory, 

    What version of Jama Connect are you using, and are you logged in as the root user when attempting to add file extensions to the allowlist?

    ------------------------------
    Carly Rossi // she/her
    Community Manager // Jama Software
    Portland, OR
    ------------------------------

    Original Message:
    Sent: 08-19-2022 09:31
    From: Rory Duncan
    Subject: Whitelisting Attachment Extensions on a self hosted instance

    We are having an issue trying to add an extension to the whitelist in the admin tool on a self hosted instance of Jama. Specifically we need to add the ".compare" extension. We have done so in the way we have added other extensions in the past, but we continue to get an error message, (this example is not for the .compare, but it is the same error for .compare)
    image


    We have tried this:
    image

    Note that compare is in the list, and we added abcdefg. We seem to have narrowed this down to extensions of a certain length are not allowed. "pages" works with a length of 5 characters, but compare and abcdefg do NOT work.

    We also tried this as lots of the data we can find on this subject has all the extensions in ", though the admin tool does not by default.

    image
    Is there something magic we need to do to get .compare files to be whitelisted in? 

    Thanks,




    ------------------------------
    Rory Duncan
    NASA
    Kennedy Space Center FL
    ------------------------------
  • Rory Duncan
    Rory Duncan Member Posts: 30
    edited October 2022
    So do we think that blanking out the line will allow ALL types through? Not sure that's a great implementation, but maybe...
    quoting from that link: "Files are rejected if the content of the file doesn't match the file extension, or if the MIME type is not understood by the system, even if the file type is listed here. To allow files of an unknown type, set the option to a blank string."

    ------------------------------
    Rory Duncan
    NASA
    Kennedy Space Center FL
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 09-05-2022 04:09
    From: Alessandro Valli
    Subject: Whitelisting Attachment Extensions on a self hosted instance

    In my understanding the allowed file extensions are limited to known MIME types -> see CONFIGURE GENERAL PROPERTIES (note for Attachment file extensions)

    ------------------------------
    Alessandro
    Systems Engineer
    SICK AG
    ------------------------------

    Original Message:
    Sent: 08-19-2022 09:31
    From: Rory Duncan
    Subject: Whitelisting Attachment Extensions on a self hosted instance

    We are having an issue trying to add an extension to the whitelist in the admin tool on a self hosted instance of Jama. Specifically we need to add the ".compare" extension. We have done so in the way we have added other extensions in the past, but we continue to get an error message, (this example is not for the .compare, but it is the same error for .compare)
    image


    We have tried this:
    image

    Note that compare is in the list, and we added abcdefg. We seem to have narrowed this down to extensions of a certain length are not allowed. "pages" works with a length of 5 characters, but compare and abcdefg do NOT work.

    We also tried this as lots of the data we can find on this subject has all the extensions in ", though the admin tool does not by default.

    image
    Is there something magic we need to do to get .compare files to be whitelisted in? 

    Thanks,




    ------------------------------
    Rory Duncan
    NASA
    Kennedy Space Center FL
    ------------------------------
  • [Deleted User]
    [Deleted User] Posts: 152
    edited October 2022
    Hi Rory, 

    Resetting the Attachment File Extensions section to a blank string resets to the Jama Connect allowlist default extensions, so it may not be the most feasible solution here. Do you know if the Ignore unknown MIME types section below the Attachment File Extensions box is showing as Yes or as No? 




    ------------------------------
    Carly Rossi // she/her
    Community Manager // Jama Software
    Portland, OR
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 10-03-2022 09:51
    From: Rory Duncan
    Subject: Whitelisting Attachment Extensions on a self hosted instance

    So do we think that blanking out the line will allow ALL types through? Not sure that's a great implementation, but maybe...
    quoting from that link: "Files are rejected if the content of the file doesn't match the file extension, or if the MIME type is not understood by the system, even if the file type is listed here. To allow files of an unknown type, set the option to a blank string."

    ------------------------------
    Rory Duncan
    NASA
    Kennedy Space Center FL
    ------------------------------

    Original Message:
    Sent: 09-05-2022 04:09
    From: Alessandro Valli
    Subject: Whitelisting Attachment Extensions on a self hosted instance

    In my understanding the allowed file extensions are limited to known MIME types -> see CONFIGURE GENERAL PROPERTIES (note for Attachment file extensions)

    ------------------------------
    Alessandro
    Systems Engineer
    SICK AG

    Original Message:
    Sent: 08-19-2022 09:31
    From: Rory Duncan
    Subject: Whitelisting Attachment Extensions on a self hosted instance

    We are having an issue trying to add an extension to the whitelist in the admin tool on a self hosted instance of Jama. Specifically we need to add the ".compare" extension. We have done so in the way we have added other extensions in the past, but we continue to get an error message, (this example is not for the .compare, but it is the same error for .compare)
    image


    We have tried this:
    image

    Note that compare is in the list, and we added abcdefg. We seem to have narrowed this down to extensions of a certain length are not allowed. "pages" works with a length of 5 characters, but compare and abcdefg do NOT work.

    We also tried this as lots of the data we can find on this subject has all the extensions in ", though the admin tool does not by default.

    image
    Is there something magic we need to do to get .compare files to be whitelisted in? 

    Thanks,




    ------------------------------
    Rory Duncan
    NASA
    Kennedy Space Center FL
    ------------------------------