Broken graphics
Eric VonHerbulis
Member, Jama Connect Interchange™ (JCI) Posts: 3
Embedded images or graphics in Jama items that previously worked fine are now broken.
The graphic does exist in the Attachments tab of the Project Admin page
When I try to view it or download it, I get this error
Is anyone else experiencing this?
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Eric Von Herbulis
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The graphic does exist in the Attachments tab of the Project Admin pageWhen I try to view it or download it, I get this error
Is anyone else experiencing this?------------------------------
Eric Von Herbulis
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0
Comments
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Hi Eric,
did you move or reuse this item from another project? It might be that the original attachment is still controlled by the source project - to our knowledge, embedded attachments actually are just mirrored to the target project when moving or reusing items. We observed similar effects if the source project has been deleted or if you don't have access to it.
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Dominik Breddermann
dSPACE GmbH
33102 Paderborn
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Original Message:
Sent: 11-02-2022 10:51
From: Eric Von Herbulis
Subject: Broken graphics
Embedded images or graphics in Jama items that previously worked fine are now broken.The graphic does exist in the Attachments tab of the Project Admin page
When I try to view it or download it, I get this errorIs anyone else experiencing this?
------------------------------
Eric Von Herbulis
------------------------------
Dominik Breddermann
dSPACE GmbH
33102 Paderborn0 -
Further investigation reveals that this is an issue on every graphic/image/attachment in every project. This is a pretty big deal as we have hundreds of these attachments across several projects. Is there some sort of database refresh that can clear this up?
ERIC VON HERBULIS
Principal Systems Engineer
Mobile 661-221-3021
LinkedIn | Twitter | Facebook | Instagram
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Original Message:
Sent: 11/3/2022 4:18:00 AM
From: Dominik Breddermann
Subject: RE: Broken graphics
Hi Eric,
did you move or reuse this item from another project? It might be that the original attachment is still controlled by the source project - to our knowledge, embedded attachments actually are just mirrored to the target project when moving or reusing items. We observed similar effects if the source project has been deleted or if you don't have access to it.
------------------------------
Dominik Breddermann
dSPACE GmbH
33102 Paderborn
------------------------------
-------------------------------------------
Original Message:
Sent: 11-02-2022 10:51
From: Eric Von Herbulis
Subject: Broken graphics
Embedded images or graphics in Jama items that previously worked fine are now broken.The graphic does exist in the Attachments tab of the Project Admin page
When I try to view it or download it, I get this errorIs anyone else experiencing this?
------------------------------
Eric Von Herbulis
------------------------------
0 -
Is your Jama on -premises, or cloud? If it is on-premises, did you have a system migration?
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Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
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Original Message:
Sent: 11-03-2022 07:39
From: Eric Von Herbulis
Subject: Broken graphicsFurther investigation reveals that this is an issue on every graphic/image/attachment in every project. This is a pretty big deal as we have hundreds of these attachments across several projects. Is there some sort of database refresh that can clear this up?
ERIC VON HERBULIS
Principal Systems Engineer
Mobile 661-221-3021
LinkedIn | Twitter | Facebook | Instagram
Original Message:
Sent: 11/3/2022 4:18:00 AM
From: Dominik Breddermann
Subject: RE: Broken graphics
Hi Eric,
did you move or reuse this item from another project? It might be that the original attachment is still controlled by the source project - to our knowledge, embedded attachments actually are just mirrored to the target project when moving or reusing items. We observed similar effects if the source project has been deleted or if you don't have access to it.
------------------------------
Dominik Breddermann
dSPACE GmbH
33102 Paderborn
------------------------------
Original Message:
Sent: 11-02-2022 10:51
From: Eric Von Herbulis
Subject: Broken graphics
Embedded images or graphics in Jama items that previously worked fine are now broken.The graphic does exist in the Attachments tab of the Project Admin page
When I try to view it or download it, I get this errorIs anyone else experiencing this?
------------------------------
Eric Von Herbulis
------------------------------
0
