Incorrect number of comments displaying

[Deleted User]
[Deleted User] Posts: 7
edited March 13 in Peer-to-Peer Support Forum

I've found that the number of comments listed in List, Document and Reading view is sometimes wrong. For example here is what I see in List and Document view:

image
image
But when I click on some comment icons, or open the Item, I find there are no comments. Also, to nitpick, there is a scroll bar in the Steam pop-up but no content.

imageI'm using Jama Cloud in Chrome.

Can you please tell me if this a bug or something to do with my settings?

------------------------------
Craig W
------------------------------

Comments

  • [Deleted User]
    [Deleted User] Posts: 152
    edited April 2023

    Hi Craig, 

    In digging into this, I noticed a Support ticket filed for this recently, and that's the best path for troubleshooting this further -- thank you for reaching out to the Jama Software Support team already. They'll be continuing the conversation there!

    ------------------------------
    Carly Rossi // she/her
    Community Manager // Jama Software
    Portland, OR
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 03-30-2023 20:44
    From: Craig W
    Subject: Incorrect number of comments displaying

    I've found that the number of comments listed in List, Document and Reading view is sometimes wrong. For example here is what I see in List and Document view:

    image
    image
    But when I click on some comment icons, or open the Item, I find there are no comments. Also, to nitpick, there is a scroll bar in the Steam pop-up but no content.

    imageI'm using Jama Cloud in Chrome.

    Can you please tell me if this a bug or something to do with my settings?

    ------------------------------
    Craig W
    ------------------------------

  • [Deleted User]
    [Deleted User] Posts: 7
    edited April 2023

    Hi Carly,
    Thanks for the info, although I haven't submitted a support ticket, it must of been someone else with the same issue.

    ------------------------------
    Craig W
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 04-04-2023 17:23
    From: Carly Rossi
    Subject: Incorrect number of comments displaying

    Hi Craig, 

    In digging into this, I noticed a Support ticket filed for this recently, and that's the best path for troubleshooting this further -- thank you for reaching out to the Jama Software Support team already. They'll be continuing the conversation there!

    ------------------------------
    Carly Rossi // she/her
    Community Manager // Jama Software
    Portland, OR
    ------------------------------

    Original Message:
    Sent: 03-30-2023 20:44
    From: Craig W
    Subject: Incorrect number of comments displaying

    I've found that the number of comments listed in List, Document and Reading view is sometimes wrong. For example here is what I see in List and Document view:

    image
    image
    But when I click on some comment icons, or open the Item, I find there are no comments. Also, to nitpick, there is a scroll bar in the Steam pop-up but no content.

    imageI'm using Jama Cloud in Chrome.

    Can you please tell me if this a bug or something to do with my settings?

    ------------------------------
    Craig W
    ------------------------------

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