Error with images in Items

Verena Neumaier
Verena Neumaier Member, Functional Safety Kit (FSK) Posts: 23
edited March 13 in Peer-to-Peer Support Forum

Hello,
we are using Jama Connect 8.79.3 (self hosted).
When we insert an image to an Item, this Item can be saved normally at first. 
But if we want to edit this item and e.g. change the image size or add a text, this item can't be saved anymore ("save" button is grayed out). The only option is to press the "cancel" button. As a result, the content of the item is no longer displayed, but a blank white page. After reopening the item, the previous content is visible again.
What could be the reason for this?

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Verena Neumaier
Aktormed GmbH
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Comments

  • Lien Bäcker
    Lien Bäcker Member, Data Exchange, Jama Connect Interchange™ (JCI) Posts: 82
    edited April 2023

    We are encountering the same issue mostly with items containing large images. We need a solution to resolve this issue.

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    Lien Bäcker
    Gira, Giersiepen GmbH & Co. KG
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    -------------------------------------------
    Original Message:
    Sent: 04-24-2023 01:34
    From: Verena Neumaier
    Subject: Error with images in Items

    Hello,
    we are using Jama Connect 8.79.3 (self hosted).
    When we insert an image to an Item, this Item can be saved normally at first. 
    But if we want to edit this item and e.g. change the image size or add a text, this item can't be saved anymore ("save" button is grayed out). The only option is to press the "cancel" button. As a result, the content of the item is no longer displayed, but a blank white page. After reopening the item, the previous content is visible again.
    What could be the reason for this?

    ------------------------------
    Verena Neumaier
    Aktormed GmbH
    ------------------------------

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