How to delete Test Run items?

[Deleted User]
[Deleted User] Member Posts: 3
edited March 13 in Peer-to-Peer Support Forum

In certain situations we'd like to delete single Test Run items, but we are very confused about what access rights are needed to do it. We have users with "Project Administration" rights, who can delete in some projects, but not other projects, where they are also Project Administrator!?
Can anyone clarify the situation? 

------------------------------
Kasper Hansen
GN Audio
Denmark
------------------------------

Comments

  • [Deleted User]
    [Deleted User] Posts: 152
    edited May 2023

    Hi Kasper, 

    It sounds like a permissions-based issue, though it's hard to say for sure without more information (such as the version of Jama Connect you're using, the users' specific permissions, the settings for each project, etc).

    The User Guide article on deleting items may be helpful here. If you have additional questions after reviewing it, I'd recommend filing a ticket with our Support team to dig in deeper -- this would allow us to support you further while preventing potentially sensitive information from being shared more widely. 

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 05-01-2023 06:22
    From: Kasper Hansen
    Subject: How to delete Test Run items?

    In certain situations we'd like to delete single Test Run items, but we are very confused about what access rights are needed to do it. We have users with "Project Administration" rights, who can delete in some projects, but not other projects, where they are also Project Administrator!?
    Can anyone clarify the situation? 

    ------------------------------
    Kasper Hansen
    GN Audio
    Denmark
    ------------------------------
  • Anja Airasvirta
    Anja Airasvirta Member Posts: 56
    edited February 20

    Hi Kasper and Carly, 

    We have bumped in just this similar kind of issue. End user will get error "Unexpected error" "You don't have permission to perform this action". But I as administrator can delete test runs from the given test cycle.  

    User has created the original test case, test plan and test cycle so he has access to all the source items in project. 

    Splitting the test test plan in numerous test groups is not an answer for selecting individual test cases from the plan to cycle. 

    Any guidance?

    ------------------------------
    Anja
    Finland
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 05-16-2023 17:30
    From: Carly Rossi
    Subject: How to delete Test Run items?

    Hi Kasper, 

    It sounds like a permissions-based issue, though it's hard to say for sure without more information (such as the version of Jama Connect you're using, the users' specific permissions, the settings for each project, etc).

    The User Guide article on deleting items may be helpful here. If you have additional questions after reviewing it, I'd recommend filing a ticket with our Support team to dig in deeper -- this would allow us to support you further while preventing potentially sensitive information from being shared more widely. 

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR
    ------------------------------

    Original Message:
    Sent: 05-01-2023 06:22
    From: Kasper Hansen
    Subject: How to delete Test Run items?

    In certain situations we'd like to delete single Test Run items, but we are very confused about what access rights are needed to do it. We have users with "Project Administration" rights, who can delete in some projects, but not other projects, where they are also Project Administrator!?
    Can anyone clarify the situation? 

    ------------------------------
    Kasper Hansen
    GN Audio
    Denmark
    ------------------------------
    Anja
    [Country]
  • [Deleted User]
    [Deleted User] Posts: 152
    edited February 22

    Hi Anja, 

    It looks like your organization is already working with our Support team on this; they're in the best position to dig in deeper here and I'm glad they're partnering with your group. 

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 02-20-2024 02:35
    From: Anja Airasvirta
    Subject: How to delete Test Run items?

    Hi Kasper and Carly, 

    We have bumped in just this similar kind of issue. End user will get error "Unexpected error" "You don't have permission to perform this action". But I as administrator can delete test runs from the given test cycle.  

    User has created the original test case, test plan and test cycle so he has access to all the source items in project. 

    Splitting the test test plan in numerous test groups is not an answer for selecting individual test cases from the plan to cycle. 

    Any guidance?

    ------------------------------
    Anja
    Finland
    ------------------------------

    Original Message:
    Sent: 05-16-2023 17:30
    From: Carly Rossi
    Subject: How to delete Test Run items?

    Hi Kasper, 

    It sounds like a permissions-based issue, though it's hard to say for sure without more information (such as the version of Jama Connect you're using, the users' specific permissions, the settings for each project, etc).

    The User Guide article on deleting items may be helpful here. If you have additional questions after reviewing it, I'd recommend filing a ticket with our Support team to dig in deeper -- this would allow us to support you further while preventing potentially sensitive information from being shared more widely. 

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR

    Original Message:
    Sent: 05-01-2023 06:22
    From: Kasper Hansen
    Subject: How to delete Test Run items?

    In certain situations we'd like to delete single Test Run items, but we are very confused about what access rights are needed to do it. We have users with "Project Administration" rights, who can delete in some projects, but not other projects, where they are also Project Administrator!?
    Can anyone clarify the situation? 

    ------------------------------
    Kasper Hansen
    GN Audio
    Denmark
    ------------------------------
  • Dimitrios Pananakis
    Dimitrios Pananakis Member, Jama Validation Kit (JVK) + Functional Safety Kit (FSK) Posts: 57
    edited February 23

    Hello Anja,

    If you end up resolving this issue with Support, please do take the time to post any findings/outcome here. We also have discovered this issue. 

    Thank you for all your time

    Dimitrios

    -------------------------------------------
    Original Message:
    Sent: 02-20-2024 02:35
    From: Anja Airasvirta
    Subject: How to delete Test Run items?

    Hi Kasper and Carly, 

    We have bumped in just this similar kind of issue. End user will get error "Unexpected error" "You don't have permission to perform this action". But I as administrator can delete test runs from the given test cycle.  

    User has created the original test case, test plan and test cycle so he has access to all the source items in project. 

    Splitting the test test plan in numerous test groups is not an answer for selecting individual test cases from the plan to cycle. 

    Any guidance?

    ------------------------------
    Anja
    Finland
    ------------------------------

    Original Message:
    Sent: 05-16-2023 17:30
    From: Carly Rossi
    Subject: How to delete Test Run items?

    Hi Kasper, 

    It sounds like a permissions-based issue, though it's hard to say for sure without more information (such as the version of Jama Connect you're using, the users' specific permissions, the settings for each project, etc).

    The User Guide article on deleting items may be helpful here. If you have additional questions after reviewing it, I'd recommend filing a ticket with our Support team to dig in deeper -- this would allow us to support you further while preventing potentially sensitive information from being shared more widely. 

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR

    Original Message:
    Sent: 05-01-2023 06:22
    From: Kasper Hansen
    Subject: How to delete Test Run items?

    In certain situations we'd like to delete single Test Run items, but we are very confused about what access rights are needed to do it. We have users with "Project Administration" rights, who can delete in some projects, but not other projects, where they are also Project Administrator!?
    Can anyone clarify the situation? 

    ------------------------------
    Kasper Hansen
    GN Audio
    Denmark
    ------------------------------
  • Anja Airasvirta
    Anja Airasvirta Member Posts: 56

    Jama technical support confirmed that deletion of test run in test cycle is enabled only for Organization administrators and Project administrators in their own projects.

    In case we need this kind of possibility to delete test cases, which are not yet run in test cycle, for all project members having the creator RW access, we need to create new Ideation request for Jama.

    Anja

    Anja
    [Country]
  • David Allison
    David Allison Member, Jama Connect Interchange™ (JCI) Posts: 19

    Is this only in local instances? It does not appear that Cloud installations can do this at all

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