How to open the same page after Jama automatically logs you out (timeout) or browser reboot

Charlotte Dyck
Charlotte Dyck Member Posts: 10
edited March 13 in Peer-to-Peer Support Forum

After a Jama session timeout or browser reboot that re-opens all webpages, after I login to Jama again I get this error:

image
Is there a way I can have Jama re-open the page I was on before?

------------------------------
Thank You,
Charlotte Dyck
------------------------------

Comments

  • [Deleted User]
    [Deleted User] Posts: 152
    edited May 2023

    Hi Charlotte, 

    Does this happen every time your session times out (or your browser restarts) and, if so, is this a recent change? 

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 05-12-2023 06:17
    From: Charlotte Dyck
    Subject: How to open the same page after Jama automatically logs you out (timeout) or browser reboot

    After a Jama session timeout or browser reboot that re-opens all webpages, after I login to Jama again I get this error:

    image
    Is there a way I can have Jama re-open the page I was on before?

    ------------------------------
    Thank You,
    Charlotte Dyck
    ------------------------------
  • Charlotte Dyck
    Charlotte Dyck Member Posts: 10
    edited May 2023

    Hi Carly,

    I am encountering this more frequently than before.

    A few weeks ago, I feel like it used to only happen when my browser rebooted but recently it's been happening intermittently even when I know my browser stayed open.

    Sometimes I get a 'refresh' dialogue box which does allow me to get to the same Jama page, but I've only seen this on one-page occurrence in the last two weeks whereas I've seen the Jama error countless times in the last two weeks.

    Regards,
    Charlotte

    ------------------------------
    Charlotte Dyck
    ON
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 05-15-2023 12:33
    From: Carly Rossi
    Subject: How to open the same page after Jama automatically logs you out (timeout) or browser reboot

    Hi Charlotte, 

    Does this happen every time your session times out (or your browser restarts) and, if so, is this a recent change? 

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR
    ------------------------------

    Original Message:
    Sent: 05-12-2023 06:17
    From: Charlotte Dyck
    Subject: How to open the same page after Jama automatically logs you out (timeout) or browser reboot

    After a Jama session timeout or browser reboot that re-opens all webpages, after I login to Jama again I get this error:

    image
    Is there a way I can have Jama re-open the page I was on before?

    ------------------------------
    Thank You,
    Charlotte Dyck
    ------------------------------
  • [Deleted User]
    [Deleted User] Posts: 152
    edited May 2023

    Thank you for clarifying that, Charlotte! At this point, I think it'd be worth connecting with our Support team on this one -- you can file a ticket via our Support page HERE (please include a link to this thread in the ticket body, along with any other relevant information such as the type and version of Jama Connect that you're using).

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 05-16-2023 12:07
    From: Charlotte Dyck
    Subject: How to open the same page after Jama automatically logs you out (timeout) or browser reboot

    Hi Carly,

    I am encountering this more frequently than before.

    A few weeks ago, I feel like it used to only happen when my browser rebooted but recently it's been happening intermittently even when I know my browser stayed open.

    Sometimes I get a 'refresh' dialogue box which does allow me to get to the same Jama page, but I've only seen this on one-page occurrence in the last two weeks whereas I've seen the Jama error countless times in the last two weeks.

    Regards,
    Charlotte

    ------------------------------
    Charlotte Dyck
    ON
    ------------------------------

    Original Message:
    Sent: 05-15-2023 12:33
    From: Carly Rossi
    Subject: How to open the same page after Jama automatically logs you out (timeout) or browser reboot

    Hi Charlotte, 

    Does this happen every time your session times out (or your browser restarts) and, if so, is this a recent change? 

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR

    Original Message:
    Sent: 05-12-2023 06:17
    From: Charlotte Dyck
    Subject: How to open the same page after Jama automatically logs you out (timeout) or browser reboot

    After a Jama session timeout or browser reboot that re-opens all webpages, after I login to Jama again I get this error:

    image
    Is there a way I can have Jama re-open the page I was on before?

    ------------------------------
    Thank You,
    Charlotte Dyck
    ------------------------------
  • Charlotte Dyck
    Charlotte Dyck Member Posts: 10
    edited May 2023

    Thanks Carly, ticket submitted (#70993).

    ------------------------------
    Charlotte Dyck
    ON
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 05-17-2023 16:19
    From: Carly Rossi
    Subject: How to open the same page after Jama automatically logs you out (timeout) or browser reboot

    Thank you for clarifying that, Charlotte! At this point, I think it'd be worth connecting with our Support team on this one -- you can file a ticket via our Support page HERE (please include a link to this thread in the ticket body, along with any other relevant information such as the type and version of Jama Connect that you're using).

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR
    ------------------------------

    Original Message:
    Sent: 05-16-2023 12:07
    From: Charlotte Dyck
    Subject: How to open the same page after Jama automatically logs you out (timeout) or browser reboot

    Hi Carly,

    I am encountering this more frequently than before.

    A few weeks ago, I feel like it used to only happen when my browser rebooted but recently it's been happening intermittently even when I know my browser stayed open.

    Sometimes I get a 'refresh' dialogue box which does allow me to get to the same Jama page, but I've only seen this on one-page occurrence in the last two weeks whereas I've seen the Jama error countless times in the last two weeks.

    Regards,
    Charlotte

    ------------------------------
    Charlotte Dyck
    ON

    Original Message:
    Sent: 05-15-2023 12:33
    From: Carly Rossi
    Subject: How to open the same page after Jama automatically logs you out (timeout) or browser reboot

    Hi Charlotte, 

    Does this happen every time your session times out (or your browser restarts) and, if so, is this a recent change? 

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR

    Original Message:
    Sent: 05-12-2023 06:17
    From: Charlotte Dyck
    Subject: How to open the same page after Jama automatically logs you out (timeout) or browser reboot

    After a Jama session timeout or browser reboot that re-opens all webpages, after I login to Jama again I get this error:

    image
    Is there a way I can have Jama re-open the page I was on before?

    ------------------------------
    Thank You,
    Charlotte Dyck
    ------------------------------

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