Cannot unlock a baseline

Gulam Emadi
Gulam Emadi Member Posts: 13
edited March 13 in Peer-to-Peer Support Forum

We have a baseline that is currently locked by a non-admin user, who is offsite. As an admin, I would like to unlock this baseline, but I'm not able to find where to do it. I know how to find items to unlock in the main project, but the baselines do not show up in that list, and there is no "unlock" button on the baseline itself.

------------------------------
Gulam Emadi
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Comments

  • [Deleted User]
    [Deleted User] Posts: 152
    edited June 2023

    Hi Gulam,

    If you are an organization admin and go to the My Profile tab, then select Show All Locked Items, then selecting the locked baseline, does it give you the option to unlock it from there? There's a walkthrough in the User Guide article Unlock items locked by another user as well, if that helps!

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 06-23-2023 14:55
    From: Gulam Emadi
    Subject: Cannot unlock a baseline

    We have a baseline that is currently locked by a non-admin user, who is offsite. As an admin, I would like to unlock this baseline, but I'm not able to find where to do it. I know how to find items to unlock in the main project, but the baselines do not show up in that list, and there is no "unlock" button on the baseline itself.

    ------------------------------
    Gulam Emadi
    ------------------------------
  • Gulam Emadi
    Gulam Emadi Member Posts: 13
    edited June 2023

    Hi Carly,

    Yes, I went there to look to unlock the baseline, and as an organization admin I've unlocked items locked by other users in the past using that method. However, the baseline in particular did not show up in the list. I looked in the "My Locked Items" tab with "Show All Locked Items" selected, as well as in the System Locked Items tab.

    We've since unlocked it by having the user who locked it unlock it, but I'm a little concerned that I wouldn't have been able to unlock it if that user wasn't available.

    Thanks, Gulam

    ------------------------------
    Gulam Emadi
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 06-27-2023 17:40
    From: Carly Rossi
    Subject: Cannot unlock a baseline

    Hi Gulam,

    If you are an organization admin and go to the My Profile tab, then select Show All Locked Items, then selecting the locked baseline, does it give you the option to unlock it from there? There's a walkthrough in the User Guide article Unlock items locked by another user as well, if that helps!

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR
    ------------------------------

    Original Message:
    Sent: 06-23-2023 14:55
    From: Gulam Emadi
    Subject: Cannot unlock a baseline

    We have a baseline that is currently locked by a non-admin user, who is offsite. As an admin, I would like to unlock this baseline, but I'm not able to find where to do it. I know how to find items to unlock in the main project, but the baselines do not show up in that list, and there is no "unlock" button on the baseline itself.

    ------------------------------
    Gulam Emadi
    ------------------------------
  • Julie Goodner
    Julie Goodner Jama Staff, Product Manager Moderator Posts: 70
    edited June 2023

    Hi Gulam,

    We have updated this feature to allow org and project admins to unlock locked baselines, this update will be included in the 9.2 cloud release.

    image



    ------------------------------
    Julie Goodner
    Sr. Product Manager
    Jama Software
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 06-27-2023 17:59
    From: Gulam Emadi
    Subject: Cannot unlock a baseline

    Hi Carly,

    Yes, I went there to look to unlock the baseline, and as an organization admin I've unlocked items locked by other users in the past using that method. However, the baseline in particular did not show up in the list. I looked in the "My Locked Items" tab with "Show All Locked Items" selected, as well as in the System Locked Items tab.

    We've since unlocked it by having the user who locked it unlock it, but I'm a little concerned that I wouldn't have been able to unlock it if that user wasn't available.

    Thanks, Gulam



    ------------------------------
    Gulam Emadi
    ------------------------------

    Original Message:
    Sent: 06-27-2023 17:40
    From: Carly Rossi
    Subject: Cannot unlock a baseline

    Hi Gulam,

    If you are an organization admin and go to the My Profile tab, then select Show All Locked Items, then selecting the locked baseline, does it give you the option to unlock it from there? There's a walkthrough in the User Guide article Unlock items locked by another user as well, if that helps!



    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR

    Original Message:
    Sent: 06-23-2023 14:55
    From: Gulam Emadi
    Subject: Cannot unlock a baseline

    We have a baseline that is currently locked by a non-admin user, who is offsite. As an admin, I would like to unlock this baseline, but I'm not able to find where to do it. I know how to find items to unlock in the main project, but the baselines do not show up in that list, and there is no "unlock" button on the baseline itself.



    ------------------------------
    Gulam Emadi
    ------------------------------

  • Gulam Emadi
    Gulam Emadi Member Posts: 13
    edited June 2023

    Hello Julie,

    Thank you for addressing the issue! I appreciate it.

    Gulam

    ------------------------------
    Gulam Emadi
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 06-28-2023 07:17
    From: Julie Goodner
    Subject: Cannot unlock a baseline

    Hi Gulam,

    We have updated this feature to allow org and project admins to unlock locked baselines, this update will be included in the 9.2 cloud release.

    image



    ------------------------------
    Julie Goodner
    Sr. Product Manager
    Jama Software
    ------------------------------

    Original Message:
    Sent: 06-27-2023 17:59
    From: Gulam Emadi
    Subject: Cannot unlock a baseline

    Hi Carly,

    Yes, I went there to look to unlock the baseline, and as an organization admin I've unlocked items locked by other users in the past using that method. However, the baseline in particular did not show up in the list. I looked in the "My Locked Items" tab with "Show All Locked Items" selected, as well as in the System Locked Items tab.

    We've since unlocked it by having the user who locked it unlock it, but I'm a little concerned that I wouldn't have been able to unlock it if that user wasn't available.

    Thanks, Gulam



    ------------------------------
    Gulam Emadi

    Original Message:
    Sent: 06-27-2023 17:40
    From: Carly Rossi
    Subject: Cannot unlock a baseline

    Hi Gulam,

    If you are an organization admin and go to the My Profile tab, then select Show All Locked Items, then selecting the locked baseline, does it give you the option to unlock it from there? There's a walkthrough in the User Guide article Unlock items locked by another user as well, if that helps!



    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR

    Original Message:
    Sent: 06-23-2023 14:55
    From: Gulam Emadi
    Subject: Cannot unlock a baseline

    We have a baseline that is currently locked by a non-admin user, who is offsite. As an admin, I would like to unlock this baseline, but I'm not able to find where to do it. I know how to find items to unlock in the main project, but the baselines do not show up in that list, and there is no "unlock" button on the baseline itself.



    ------------------------------
    Gulam Emadi
    ------------------------------

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