Cannot unlock a baseline
We have a baseline that is currently locked by a non-admin user, who is offsite. As an admin, I would like to unlock this baseline, but I'm not able to find where to do it. I know how to find items to unlock in the main project, but the baselines do not show up in that list, and there is no "unlock" button on the baseline itself.
------------------------------Gulam Emadi
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Comments
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Hi Gulam,
If you are an organization admin and go to the My Profile tab, then select Show All Locked Items, then selecting the locked baseline, does it give you the option to unlock it from there? There's a walkthrough in the User Guide article Unlock items locked by another user as well, if that helps!
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
------------------------------
-------------------------------------------
Original Message:
Sent: 06-23-2023 14:55
From: Gulam Emadi
Subject: Cannot unlock a baselineWe have a baseline that is currently locked by a non-admin user, who is offsite. As an admin, I would like to unlock this baseline, but I'm not able to find where to do it. I know how to find items to unlock in the main project, but the baselines do not show up in that list, and there is no "unlock" button on the baseline itself.
------------------------------
Gulam Emadi
------------------------------
0 -
Hi Carly,
Yes, I went there to look to unlock the baseline, and as an organization admin I've unlocked items locked by other users in the past using that method. However, the baseline in particular did not show up in the list. I looked in the "My Locked Items" tab with "Show All Locked Items" selected, as well as in the System Locked Items tab.
We've since unlocked it by having the user who locked it unlock it, but I'm a little concerned that I wouldn't have been able to unlock it if that user wasn't available.
Thanks, Gulam
------------------------------
Gulam Emadi
------------------------------
-------------------------------------------
Original Message:
Sent: 06-27-2023 17:40
From: Carly Rossi
Subject: Cannot unlock a baselineHi Gulam,
If you are an organization admin and go to the My Profile tab, then select Show All Locked Items, then selecting the locked baseline, does it give you the option to unlock it from there? There's a walkthrough in the User Guide article Unlock items locked by another user as well, if that helps!
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
------------------------------
Original Message:
Sent: 06-23-2023 14:55
From: Gulam Emadi
Subject: Cannot unlock a baselineWe have a baseline that is currently locked by a non-admin user, who is offsite. As an admin, I would like to unlock this baseline, but I'm not able to find where to do it. I know how to find items to unlock in the main project, but the baselines do not show up in that list, and there is no "unlock" button on the baseline itself.
------------------------------
Gulam Emadi
------------------------------
0 -
Hi Gulam,
We have updated this feature to allow org and project admins to unlock locked baselines, this update will be included in the 9.2 cloud release.
------------------------------
Julie Goodner
Sr. Product Manager
Jama Software
------------------------------
-------------------------------------------
Original Message:
Sent: 06-27-2023 17:59
From: Gulam Emadi
Subject: Cannot unlock a baselineHi Carly,
Yes, I went there to look to unlock the baseline, and as an organization admin I've unlocked items locked by other users in the past using that method. However, the baseline in particular did not show up in the list. I looked in the "My Locked Items" tab with "Show All Locked Items" selected, as well as in the System Locked Items tab.
We've since unlocked it by having the user who locked it unlock it, but I'm a little concerned that I wouldn't have been able to unlock it if that user wasn't available.
Thanks, Gulam
------------------------------
Gulam Emadi
------------------------------
Original Message:
Sent: 06-27-2023 17:40
From: Carly Rossi
Subject: Cannot unlock a baselineHi Gulam,
If you are an organization admin and go to the My Profile tab, then select Show All Locked Items, then selecting the locked baseline, does it give you the option to unlock it from there? There's a walkthrough in the User Guide article Unlock items locked by another user as well, if that helps!
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
Original Message:
Sent: 06-23-2023 14:55
From: Gulam Emadi
Subject: Cannot unlock a baselineWe have a baseline that is currently locked by a non-admin user, who is offsite. As an admin, I would like to unlock this baseline, but I'm not able to find where to do it. I know how to find items to unlock in the main project, but the baselines do not show up in that list, and there is no "unlock" button on the baseline itself.
------------------------------
Gulam Emadi
------------------------------0 -
Hello Julie,
Thank you for addressing the issue! I appreciate it.
Gulam
------------------------------
Gulam Emadi
------------------------------
-------------------------------------------
Original Message:
Sent: 06-28-2023 07:17
From: Julie Goodner
Subject: Cannot unlock a baselineHi Gulam,
We have updated this feature to allow org and project admins to unlock locked baselines, this update will be included in the 9.2 cloud release.
------------------------------
Julie Goodner
Sr. Product Manager
Jama Software
------------------------------
Original Message:
Sent: 06-27-2023 17:59
From: Gulam Emadi
Subject: Cannot unlock a baselineHi Carly,
Yes, I went there to look to unlock the baseline, and as an organization admin I've unlocked items locked by other users in the past using that method. However, the baseline in particular did not show up in the list. I looked in the "My Locked Items" tab with "Show All Locked Items" selected, as well as in the System Locked Items tab.
We've since unlocked it by having the user who locked it unlock it, but I'm a little concerned that I wouldn't have been able to unlock it if that user wasn't available.
Thanks, Gulam
------------------------------
Gulam Emadi
Original Message:
Sent: 06-27-2023 17:40
From: Carly Rossi
Subject: Cannot unlock a baselineHi Gulam,
If you are an organization admin and go to the My Profile tab, then select Show All Locked Items, then selecting the locked baseline, does it give you the option to unlock it from there? There's a walkthrough in the User Guide article Unlock items locked by another user as well, if that helps!
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
Original Message:
Sent: 06-23-2023 14:55
From: Gulam Emadi
Subject: Cannot unlock a baselineWe have a baseline that is currently locked by a non-admin user, who is offsite. As an admin, I would like to unlock this baseline, but I'm not able to find where to do it. I know how to find items to unlock in the main project, but the baselines do not show up in that list, and there is no "unlock" button on the baseline itself.
------------------------------
Gulam Emadi
------------------------------0