Highlighted Item in Trace View

Kyoko Bethke
Kyoko Bethke Member Posts: 15

Sorry for my 101 question, but I've noticed that when I click one source item on the Trace View, some of 1 level down items are highlighted.  Please see the attached screen shot.

What is the differences between highlighted and not highlighted item?  I am using Jama 8.79.4, self-hosted version.

Thank you!

------------------------------
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
------------------------------

Comments

  • [Deleted User]
    [Deleted User] Posts: 152
    edited August 2023

    Hi Kyoko,

    Are any of the items synchronized, or a part of reviews being revised?

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 08-23-2023 13:45
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    Sorry for my 101 question, but I've noticed that when I click one source item on the Trace View, some of 1 level down items are highlighted.  Please see the attached screen shot.

    What is the differences between highlighted and not highlighted item?  I am using Jama 8.79.4, self-hosted version.

    Thank you!

    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA
    ------------------------------
  • Kyoko Bethke
    Kyoko Bethke Member Posts: 15
    edited August 2023

    Carly,

    Thank you for your reply.

    • Both highlighted and non-highlighted items are synchronized, and out of sync
    • None of them are in review
    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 08-25-2023 16:15
    From: Carly Rossi
    Subject: Highlighted Item in Trace View

    Hi Kyoko,

    Are any of the items synchronized, or a part of reviews being revised?

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR
    ------------------------------

    Original Message:
    Sent: 08-23-2023 13:45
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    Sorry for my 101 question, but I've noticed that when I click one source item on the Trace View, some of 1 level down items are highlighted.  Please see the attached screen shot.

    What is the differences between highlighted and not highlighted item?  I am using Jama 8.79.4, self-hosted version.

    Thank you!

    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA
    ------------------------------
  • [Deleted User]
    [Deleted User] Posts: 152
    edited August 2023

    Thanks! Are there any items down beyond level 1 that are checkmarked and, if so, are they related to the level 1 down items that are highlighted?

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 08-25-2023 17:01
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    Carly,

    Thank you for your reply.

    • Both highlighted and non-highlighted items are synchronized, and out of sync
    • None of them are in review
    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA
    ------------------------------

    Original Message:
    Sent: 08-25-2023 16:15
    From: Carly Rossi
    Subject: Highlighted Item in Trace View

    Hi Kyoko,

    Are any of the items synchronized, or a part of reviews being revised?

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR

    Original Message:
    Sent: 08-23-2023 13:45
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    Sorry for my 101 question, but I've noticed that when I click one source item on the Trace View, some of 1 level down items are highlighted.  Please see the attached screen shot.

    What is the differences between highlighted and not highlighted item?  I am using Jama 8.79.4, self-hosted version.

    Thank you!

    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA
    ------------------------------
  • Kyoko Bethke
    Kyoko Bethke Member Posts: 15
    edited August 2023

    No.  None of 1 level down item has downstream items.

    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 08-31-2023 11:56
    From: Carly Rossi
    Subject: Highlighted Item in Trace View

    Thanks! Are there any items down beyond level 1 that are checkmarked and, if so, are they related to the level 1 down items that are highlighted?

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR
    ------------------------------

    Original Message:
    Sent: 08-25-2023 17:01
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    Carly,

    Thank you for your reply.

    • Both highlighted and non-highlighted items are synchronized, and out of sync
    • None of them are in review
    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA

    Original Message:
    Sent: 08-25-2023 16:15
    From: Carly Rossi
    Subject: Highlighted Item in Trace View

    Hi Kyoko,

    Are any of the items synchronized, or a part of reviews being revised?

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR

    Original Message:
    Sent: 08-23-2023 13:45
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    Sorry for my 101 question, but I've noticed that when I click one source item on the Trace View, some of 1 level down items are highlighted.  Please see the attached screen shot.

    What is the differences between highlighted and not highlighted item?  I am using Jama 8.79.4, self-hosted version.

    Thank you!

    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA
    ------------------------------
  • Kyoko Bethke
    Kyoko Bethke Member Posts: 15
    edited August 2023

    I noticed one thing.
    When I initially generated the trace view, shade for 1 level down items and source items match (see the attached screen shot).  However, when I select a source item, the shade does not match anymore.  I have the issue only the items the shade do not match.  I do not know what cause this mismatch.  I checked COV-CTC-2494, 2495 pair and COV-CTC-2581, 2582 pair.  I did not see any differences.  All of them have multiple upstream items.  All have synchronized items, no downstream item, no suspect, not in review.

    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 08-31-2023 13:06
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    No.  None of 1 level down item has downstream items.

    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA
    ------------------------------

    Original Message:
    Sent: 08-31-2023 11:56
    From: Carly Rossi
    Subject: Highlighted Item in Trace View

    Thanks! Are there any items down beyond level 1 that are checkmarked and, if so, are they related to the level 1 down items that are highlighted?

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR

    Original Message:
    Sent: 08-25-2023 17:01
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    Carly,

    Thank you for your reply.

    • Both highlighted and non-highlighted items are synchronized, and out of sync
    • None of them are in review
    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA

    Original Message:
    Sent: 08-25-2023 16:15
    From: Carly Rossi
    Subject: Highlighted Item in Trace View

    Hi Kyoko,

    Are any of the items synchronized, or a part of reviews being revised?

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR

    Original Message:
    Sent: 08-23-2023 13:45
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    Sorry for my 101 question, but I've noticed that when I click one source item on the Trace View, some of 1 level down items are highlighted.  Please see the attached screen shot.

    What is the differences between highlighted and not highlighted item?  I am using Jama 8.79.4, self-hosted version.

    Thank you!

    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA
    ------------------------------
  • [Deleted User]
    [Deleted User] Posts: 152
    edited August 2023

    Thanks! How many items are being loaded in Trace View (including all downstream items)? 

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 08-31-2023 13:47
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    I noticed one thing.
    When I initially generated the trace view, shade for 1 level down items and source items match (see the attached screen shot).  However, when I select a source item, the shade does not match anymore.  I have the issue only the items the shade do not match.  I do not know what cause this mismatch.  I checked COV-CTC-2494, 2495 pair and COV-CTC-2581, 2582 pair.  I did not see any differences.  All of them have multiple upstream items.  All have synchronized items, no downstream item, no suspect, not in review.

    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA
    ------------------------------

    Original Message:
    Sent: 08-31-2023 13:06
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    No.  None of 1 level down item has downstream items.

    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA

    Original Message:
    Sent: 08-31-2023 11:56
    From: Carly Rossi
    Subject: Highlighted Item in Trace View

    Thanks! Are there any items down beyond level 1 that are checkmarked and, if so, are they related to the level 1 down items that are highlighted?

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR

    Original Message:
    Sent: 08-25-2023 17:01
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    Carly,

    Thank you for your reply.

    • Both highlighted and non-highlighted items are synchronized, and out of sync
    • None of them are in review
    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA

    Original Message:
    Sent: 08-25-2023 16:15
    From: Carly Rossi
    Subject: Highlighted Item in Trace View

    Hi Kyoko,

    Are any of the items synchronized, or a part of reviews being revised?

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR

    Original Message:
    Sent: 08-23-2023 13:45
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    Sorry for my 101 question, but I've noticed that when I click one source item on the Trace View, some of 1 level down items are highlighted.  Please see the attached screen shot.

    What is the differences between highlighted and not highlighted item?  I am using Jama 8.79.4, self-hosted version.

    Thank you!

    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA
    ------------------------------
  • Kyoko Bethke
    Kyoko Bethke Member Posts: 15
    edited August 2023
    • Source - 243 items and 61 folders
    • 1 level down - 197 items
    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 08-31-2023 16:29
    From: Carly Rossi
    Subject: Highlighted Item in Trace View

    Thanks! How many items are being loaded in Trace View (including all downstream items)? 

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR
    ------------------------------

    Original Message:
    Sent: 08-31-2023 13:47
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    I noticed one thing.
    When I initially generated the trace view, shade for 1 level down items and source items match (see the attached screen shot).  However, when I select a source item, the shade does not match anymore.  I have the issue only the items the shade do not match.  I do not know what cause this mismatch.  I checked COV-CTC-2494, 2495 pair and COV-CTC-2581, 2582 pair.  I did not see any differences.  All of them have multiple upstream items.  All have synchronized items, no downstream item, no suspect, not in review.

    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA

    Original Message:
    Sent: 08-31-2023 13:06
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    No.  None of 1 level down item has downstream items.

    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA

    Original Message:
    Sent: 08-31-2023 11:56
    From: Carly Rossi
    Subject: Highlighted Item in Trace View

    Thanks! Are there any items down beyond level 1 that are checkmarked and, if so, are they related to the level 1 down items that are highlighted?

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR

    Original Message:
    Sent: 08-25-2023 17:01
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    Carly,

    Thank you for your reply.

    • Both highlighted and non-highlighted items are synchronized, and out of sync
    • None of them are in review
    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA

    Original Message:
    Sent: 08-25-2023 16:15
    From: Carly Rossi
    Subject: Highlighted Item in Trace View

    Hi Kyoko,

    Are any of the items synchronized, or a part of reviews being revised?

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR

    Original Message:
    Sent: 08-23-2023 13:45
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    Sorry for my 101 question, but I've noticed that when I click one source item on the Trace View, some of 1 level down items are highlighted.  Please see the attached screen shot.

    What is the differences between highlighted and not highlighted item?  I am using Jama 8.79.4, self-hosted version.

    Thank you!

    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA
    ------------------------------
  • [Deleted User]
    [Deleted User] Posts: 152
    edited September 2023

    Thanks, Kyoko! We haven't been able to replicate the behaviour you're describing so far; would you be open to working with our Support team to show us what you're seeing (step-by-step) firsthand? If so, please file a ticket HERE and reference this thread in the ticket body as background. 



    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 08-31-2023 16:34
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    • Source - 243 items and 61 folders
    • 1 level down - 197 items



    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA
    ------------------------------

    Original Message:
    Sent: 08-31-2023 16:29
    From: Carly Rossi
    Subject: Highlighted Item in Trace View

    Thanks! How many items are being loaded in Trace View (including all downstream items)? 



    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR

    Original Message:
    Sent: 08-31-2023 13:47
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    I noticed one thing.
    When I initially generated the trace view, shade for 1 level down items and source items match (see the attached screen shot).  However, when I select a source item, the shade does not match anymore.  I have the issue only the items the shade do not match.  I do not know what cause this mismatch.  I checked COV-CTC-2494, 2495 pair and COV-CTC-2581, 2582 pair.  I did not see any differences.  All of them have multiple upstream items.  All have synchronized items, no downstream item, no suspect, not in review.



    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA

    Original Message:
    Sent: 08-31-2023 13:06
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    No.  None of 1 level down item has downstream items.



    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA

    Original Message:
    Sent: 08-31-2023 11:56
    From: Carly Rossi
    Subject: Highlighted Item in Trace View

    Thanks! Are there any items down beyond level 1 that are checkmarked and, if so, are they related to the level 1 down items that are highlighted?



    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR

    Original Message:
    Sent: 08-25-2023 17:01
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    Carly,

    Thank you for your reply.

    • Both highlighted and non-highlighted items are synchronized, and out of sync
    • None of them are in review



    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA

    Original Message:
    Sent: 08-25-2023 16:15
    From: Carly Rossi
    Subject: Highlighted Item in Trace View

    Hi Kyoko,

    Are any of the items synchronized, or a part of reviews being revised?



    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR

    Original Message:
    Sent: 08-23-2023 13:45
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    Sorry for my 101 question, but I've noticed that when I click one source item on the Trace View, some of 1 level down items are highlighted.  Please see the attached screen shot.

    What is the differences between highlighted and not highlighted item?  I am using Jama 8.79.4, self-hosted version.

    Thank you!



    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA
    ------------------------------

  • Iwan Kutter
    Iwan Kutter Member Posts: 26
    edited September 2023

    Hello

    We have the same issue and I think I found out a possible reason for it (in my opinion this is a defect):
    In the trace view, only items whose Global ID is greater than the selected item are highlighted. I played around in the Sandbox and here some examples:
    image

    image

    Thanks Iwan

    ------------------------------
    Iwan Kutter
    Requirement Engineer
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 09-08-2023 15:41
    From: Carly Rossi
    Subject: Highlighted Item in Trace View

    Thanks, Kyoko! We haven't been able to replicate the behaviour you're describing so far; would you be open to working with our Support team to show us what you're seeing (step-by-step) firsthand? If so, please file a ticket HERE and reference this thread in the ticket body as background. 

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR
    ------------------------------

    Original Message:
    Sent: 08-31-2023 16:34
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View
    • Source - 243 items and 61 folders
    • 1 level down - 197 items
    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA

    Original Message:
    Sent: 08-31-2023 16:29
    From: Carly Rossi
    Subject: Highlighted Item in Trace View

    Thanks! How many items are being loaded in Trace View (including all downstream items)? 

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR

    Original Message:
    Sent: 08-31-2023 13:47
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    I noticed one thing.
    When I initially generated the trace view, shade for 1 level down items and source items match (see the attached screen shot).  However, when I select a source item, the shade does not match anymore.  I have the issue only the items the shade do not match.  I do not know what cause this mismatch.  I checked COV-CTC-2494, 2495 pair and COV-CTC-2581, 2582 pair.  I did not see any differences.  All of them have multiple upstream items.  All have synchronized items, no downstream item, no suspect, not in review.

    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA

    Original Message:
    Sent: 08-31-2023 13:06
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    No.  None of 1 level down item has downstream items.

    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA

    Original Message:
    Sent: 08-31-2023 11:56
    From: Carly Rossi
    Subject: Highlighted Item in Trace View

    Thanks! Are there any items down beyond level 1 that are checkmarked and, if so, are they related to the level 1 down items that are highlighted?

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR

    Original Message:
    Sent: 08-25-2023 17:01
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    Carly,

    Thank you for your reply.

    • Both highlighted and non-highlighted items are synchronized, and out of sync
    • None of them are in review
    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA

    Original Message:
    Sent: 08-25-2023 16:15
    From: Carly Rossi
    Subject: Highlighted Item in Trace View

    Hi Kyoko,

    Are any of the items synchronized, or a part of reviews being revised?

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR

    Original Message:
    Sent: 08-23-2023 13:45
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    Sorry for my 101 question, but I've noticed that when I click one source item on the Trace View, some of 1 level down items are highlighted.  Please see the attached screen shot.

    What is the differences between highlighted and not highlighted item?  I am using Jama 8.79.4, self-hosted version.

    Thank you!

    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA
    ------------------------------
    Iwan Kutter
    Requirement Engineer
    Bernina International
  • [Deleted User]
    [Deleted User] Posts: 152
    edited September 2023

    Hi Iwan, 

    Thanks for sharing your experience here -- that's interesting! I'd encourage you to submit a Support ticket HERE (sharing a link to this thread in the body for context) so that we can dig in deeper with you as well. 

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 09-11-2023 02:06
    From: Iwan Kutter
    Subject: Highlighted Item in Trace View

    Hello

    We have the same issue and I think I found out a possible reason for it (in my opinion this is a defect):
    In the trace view, only items whose Global ID is greater than the selected item are highlighted. I played around in the Sandbox and here some examples:
    image

    image

    Thanks Iwan

    ------------------------------
    Iwan Kutter
    Requirement Engineer
    ------------------------------

    Original Message:
    Sent: 09-08-2023 15:41
    From: Carly Rossi
    Subject: Highlighted Item in Trace View

    Thanks, Kyoko! We haven't been able to replicate the behaviour you're describing so far; would you be open to working with our Support team to show us what you're seeing (step-by-step) firsthand? If so, please file a ticket HERE and reference this thread in the ticket body as background. 

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR

    Original Message:
    Sent: 08-31-2023 16:34
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View
    • Source - 243 items and 61 folders
    • 1 level down - 197 items
    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA

    Original Message:
    Sent: 08-31-2023 16:29
    From: Carly Rossi
    Subject: Highlighted Item in Trace View

    Thanks! How many items are being loaded in Trace View (including all downstream items)? 

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR

    Original Message:
    Sent: 08-31-2023 13:47
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    I noticed one thing.
    When I initially generated the trace view, shade for 1 level down items and source items match (see the attached screen shot).  However, when I select a source item, the shade does not match anymore.  I have the issue only the items the shade do not match.  I do not know what cause this mismatch.  I checked COV-CTC-2494, 2495 pair and COV-CTC-2581, 2582 pair.  I did not see any differences.  All of them have multiple upstream items.  All have synchronized items, no downstream item, no suspect, not in review.

    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA

    Original Message:
    Sent: 08-31-2023 13:06
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    No.  None of 1 level down item has downstream items.

    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA

    Original Message:
    Sent: 08-31-2023 11:56
    From: Carly Rossi
    Subject: Highlighted Item in Trace View

    Thanks! Are there any items down beyond level 1 that are checkmarked and, if so, are they related to the level 1 down items that are highlighted?

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR

    Original Message:
    Sent: 08-25-2023 17:01
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    Carly,

    Thank you for your reply.

    • Both highlighted and non-highlighted items are synchronized, and out of sync
    • None of them are in review
    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA

    Original Message:
    Sent: 08-25-2023 16:15
    From: Carly Rossi
    Subject: Highlighted Item in Trace View

    Hi Kyoko,

    Are any of the items synchronized, or a part of reviews being revised?

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR

    Original Message:
    Sent: 08-23-2023 13:45
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    Sorry for my 101 question, but I've noticed that when I click one source item on the Trace View, some of 1 level down items are highlighted.  Please see the attached screen shot.

    What is the differences between highlighted and not highlighted item?  I am using Jama 8.79.4, self-hosted version.

    Thank you!

    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA
    ------------------------------
  • Iwan Kutter
    Iwan Kutter Member Posts: 26
    edited October 2023

    Hello,

    for your info, I have received a response from Jama Support and this issue is logged under defect SOS-DEF-7179.

    "It looks like the behavior you are reporting is due to a defect related to Trace View: highlighting of items in the trace view is not correct - appears to depend on order of creation of the items"

    Best regards



    ------------------------------
    Iwan Kutter
    Requirement Engineer
    Bernina International
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 09-11-2023 11:59
    From: Carly Rossi
    Subject: Highlighted Item in Trace View

    Hi Iwan, 

    Thanks for sharing your experience here -- that's interesting! I'd encourage you to submit a Support ticket HERE (sharing a link to this thread in the body for context) so that we can dig in deeper with you as well. 



    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR
    ------------------------------

    Original Message:
    Sent: 09-11-2023 02:06
    From: Iwan Kutter
    Subject: Highlighted Item in Trace View

    Hello

    We have the same issue and I think I found out a possible reason for it (in my opinion this is a defect):
    In the trace view, only items whose Global ID is greater than the selected item are highlighted. I played around in the Sandbox and here some examples:
    image

    image

    Thanks Iwan



    ------------------------------
    Iwan Kutter
    Requirement Engineer

    Original Message:
    Sent: 09-08-2023 15:41
    From: Carly Rossi
    Subject: Highlighted Item in Trace View

    Thanks, Kyoko! We haven't been able to replicate the behaviour you're describing so far; would you be open to working with our Support team to show us what you're seeing (step-by-step) firsthand? If so, please file a ticket HERE and reference this thread in the ticket body as background. 



    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR

    Original Message:
    Sent: 08-31-2023 16:34
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    • Source - 243 items and 61 folders
    • 1 level down - 197 items



    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA

    Original Message:
    Sent: 08-31-2023 16:29
    From: Carly Rossi
    Subject: Highlighted Item in Trace View

    Thanks! How many items are being loaded in Trace View (including all downstream items)? 



    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR

    Original Message:
    Sent: 08-31-2023 13:47
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    I noticed one thing.
    When I initially generated the trace view, shade for 1 level down items and source items match (see the attached screen shot).  However, when I select a source item, the shade does not match anymore.  I have the issue only the items the shade do not match.  I do not know what cause this mismatch.  I checked COV-CTC-2494, 2495 pair and COV-CTC-2581, 2582 pair.  I did not see any differences.  All of them have multiple upstream items.  All have synchronized items, no downstream item, no suspect, not in review.



    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA

    Original Message:
    Sent: 08-31-2023 13:06
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    No.  None of 1 level down item has downstream items.



    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA

    Original Message:
    Sent: 08-31-2023 11:56
    From: Carly Rossi
    Subject: Highlighted Item in Trace View

    Thanks! Are there any items down beyond level 1 that are checkmarked and, if so, are they related to the level 1 down items that are highlighted?



    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR

    Original Message:
    Sent: 08-25-2023 17:01
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    Carly,

    Thank you for your reply.

    • Both highlighted and non-highlighted items are synchronized, and out of sync
    • None of them are in review



    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA

    Original Message:
    Sent: 08-25-2023 16:15
    From: Carly Rossi
    Subject: Highlighted Item in Trace View

    Hi Kyoko,

    Are any of the items synchronized, or a part of reviews being revised?



    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR

    Original Message:
    Sent: 08-23-2023 13:45
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    Sorry for my 101 question, but I've noticed that when I click one source item on the Trace View, some of 1 level down items are highlighted.  Please see the attached screen shot.

    What is the differences between highlighted and not highlighted item?  I am using Jama 8.79.4, self-hosted version.

    Thank you!



    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA
    ------------------------------

    Iwan Kutter
    Requirement Engineer
    Bernina International
  • Kyoko Bethke
    Kyoko Bethke Member Posts: 15
    edited October 2023

    Thank you!

    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 10-16-2023 00:15
    From: Iwan Kutter
    Subject: Highlighted Item in Trace View

    Hello,

    for your info, I have received a response from Jama Support and this issue is logged under defect SOS-DEF-7179.

    "It looks like the behavior you are reporting is due to a defect related to Trace View: highlighting of items in the trace view is not correct - appears to depend on order of creation of the items"

    Best regards



    ------------------------------
    Iwan Kutter
    Requirement Engineer
    Bernina International
    ------------------------------

    Original Message:
    Sent: 09-11-2023 11:59
    From: Carly Rossi
    Subject: Highlighted Item in Trace View

    Hi Iwan, 

    Thanks for sharing your experience here -- that's interesting! I'd encourage you to submit a Support ticket HERE (sharing a link to this thread in the body for context) so that we can dig in deeper with you as well. 



    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR

    Original Message:
    Sent: 09-11-2023 02:06
    From: Iwan Kutter
    Subject: Highlighted Item in Trace View

    Hello

    We have the same issue and I think I found out a possible reason for it (in my opinion this is a defect):
    In the trace view, only items whose Global ID is greater than the selected item are highlighted. I played around in the Sandbox and here some examples:
    image

    image

    Thanks Iwan



    ------------------------------
    Iwan Kutter
    Requirement Engineer

    Original Message:
    Sent: 09-08-2023 15:41
    From: Carly Rossi
    Subject: Highlighted Item in Trace View

    Thanks, Kyoko! We haven't been able to replicate the behaviour you're describing so far; would you be open to working with our Support team to show us what you're seeing (step-by-step) firsthand? If so, please file a ticket HERE and reference this thread in the ticket body as background. 



    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR

    Original Message:
    Sent: 08-31-2023 16:34
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    • Source - 243 items and 61 folders
    • 1 level down - 197 items



    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA

    Original Message:
    Sent: 08-31-2023 16:29
    From: Carly Rossi
    Subject: Highlighted Item in Trace View

    Thanks! How many items are being loaded in Trace View (including all downstream items)? 



    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR

    Original Message:
    Sent: 08-31-2023 13:47
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    I noticed one thing.
    When I initially generated the trace view, shade for 1 level down items and source items match (see the attached screen shot).  However, when I select a source item, the shade does not match anymore.  I have the issue only the items the shade do not match.  I do not know what cause this mismatch.  I checked COV-CTC-2494, 2495 pair and COV-CTC-2581, 2582 pair.  I did not see any differences.  All of them have multiple upstream items.  All have synchronized items, no downstream item, no suspect, not in review.



    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA

    Original Message:
    Sent: 08-31-2023 13:06
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    No.  None of 1 level down item has downstream items.



    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA

    Original Message:
    Sent: 08-31-2023 11:56
    From: Carly Rossi
    Subject: Highlighted Item in Trace View

    Thanks! Are there any items down beyond level 1 that are checkmarked and, if so, are they related to the level 1 down items that are highlighted?



    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR

    Original Message:
    Sent: 08-25-2023 17:01
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    Carly,

    Thank you for your reply.

    • Both highlighted and non-highlighted items are synchronized, and out of sync
    • None of them are in review



    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA

    Original Message:
    Sent: 08-25-2023 16:15
    From: Carly Rossi
    Subject: Highlighted Item in Trace View

    Hi Kyoko,

    Are any of the items synchronized, or a part of reviews being revised?



    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR

    Original Message:
    Sent: 08-23-2023 13:45
    From: Kyoko Bethke
    Subject: Highlighted Item in Trace View

    Sorry for my 101 question, but I've noticed that when I click one source item on the Trace View, some of 1 level down items are highlighted.  Please see the attached screen shot.

    What is the differences between highlighted and not highlighted item?  I am using Jama 8.79.4, self-hosted version.

    Thank you!



    ------------------------------
    Kyoko Bethke
    Canon U.S.A., Inc.
    Irvine CA
    ------------------------------