Highlighted Item in Trace View
Sorry for my 101 question, but I've noticed that when I click one source item on the Trace View, some of 1 level down items are highlighted. Please see the attached screen shot.
What is the differences between highlighted and not highlighted item? I am using Jama 8.79.4, self-hosted version.
Thank you!
------------------------------Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
------------------------------
Comments
-
Hi Kyoko,
Are any of the items synchronized, or a part of reviews being revised?
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
------------------------------
-------------------------------------------
Original Message:
Sent: 08-23-2023 13:45
From: Kyoko Bethke
Subject: Highlighted Item in Trace ViewSorry for my 101 question, but I've noticed that when I click one source item on the Trace View, some of 1 level down items are highlighted. Please see the attached screen shot.
What is the differences between highlighted and not highlighted item? I am using Jama 8.79.4, self-hosted version.
Thank you!
------------------------------
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
------------------------------
0 -
Carly,
Thank you for your reply.
- Both highlighted and non-highlighted items are synchronized, and out of sync
- None of them are in review
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
------------------------------
-------------------------------------------
Original Message:
Sent: 08-25-2023 16:15
From: Carly Rossi
Subject: Highlighted Item in Trace ViewHi Kyoko,
Are any of the items synchronized, or a part of reviews being revised?
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
------------------------------
Original Message:
Sent: 08-23-2023 13:45
From: Kyoko Bethke
Subject: Highlighted Item in Trace ViewSorry for my 101 question, but I've noticed that when I click one source item on the Trace View, some of 1 level down items are highlighted. Please see the attached screen shot.
What is the differences between highlighted and not highlighted item? I am using Jama 8.79.4, self-hosted version.
Thank you!
------------------------------
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
------------------------------
0 -
Thanks! Are there any items down beyond level 1 that are checkmarked and, if so, are they related to the level 1 down items that are highlighted?
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
------------------------------
-------------------------------------------
Original Message:
Sent: 08-25-2023 17:01
From: Kyoko Bethke
Subject: Highlighted Item in Trace ViewCarly,
Thank you for your reply.
- Both highlighted and non-highlighted items are synchronized, and out of sync
- None of them are in review
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
------------------------------
Original Message:
Sent: 08-25-2023 16:15
From: Carly Rossi
Subject: Highlighted Item in Trace ViewHi Kyoko,
Are any of the items synchronized, or a part of reviews being revised?
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
Original Message:
Sent: 08-23-2023 13:45
From: Kyoko Bethke
Subject: Highlighted Item in Trace ViewSorry for my 101 question, but I've noticed that when I click one source item on the Trace View, some of 1 level down items are highlighted. Please see the attached screen shot.
What is the differences between highlighted and not highlighted item? I am using Jama 8.79.4, self-hosted version.
Thank you!
------------------------------
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
------------------------------
0 -
No. None of 1 level down item has downstream items.
------------------------------
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
------------------------------
-------------------------------------------
Original Message:
Sent: 08-31-2023 11:56
From: Carly Rossi
Subject: Highlighted Item in Trace ViewThanks! Are there any items down beyond level 1 that are checkmarked and, if so, are they related to the level 1 down items that are highlighted?
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
------------------------------
Original Message:
Sent: 08-25-2023 17:01
From: Kyoko Bethke
Subject: Highlighted Item in Trace ViewCarly,
Thank you for your reply.
- Both highlighted and non-highlighted items are synchronized, and out of sync
- None of them are in review
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
Original Message:
Sent: 08-25-2023 16:15
From: Carly Rossi
Subject: Highlighted Item in Trace ViewHi Kyoko,
Are any of the items synchronized, or a part of reviews being revised?
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
Original Message:
Sent: 08-23-2023 13:45
From: Kyoko Bethke
Subject: Highlighted Item in Trace ViewSorry for my 101 question, but I've noticed that when I click one source item on the Trace View, some of 1 level down items are highlighted. Please see the attached screen shot.
What is the differences between highlighted and not highlighted item? I am using Jama 8.79.4, self-hosted version.
Thank you!
------------------------------
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
------------------------------
0 -
I noticed one thing.
------------------------------
When I initially generated the trace view, shade for 1 level down items and source items match (see the attached screen shot). However, when I select a source item, the shade does not match anymore. I have the issue only the items the shade do not match. I do not know what cause this mismatch. I checked COV-CTC-2494, 2495 pair and COV-CTC-2581, 2582 pair. I did not see any differences. All of them have multiple upstream items. All have synchronized items, no downstream item, no suspect, not in review.
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
------------------------------
-------------------------------------------
Original Message:
Sent: 08-31-2023 13:06
From: Kyoko Bethke
Subject: Highlighted Item in Trace ViewNo. None of 1 level down item has downstream items.
------------------------------
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
------------------------------
Original Message:
Sent: 08-31-2023 11:56
From: Carly Rossi
Subject: Highlighted Item in Trace ViewThanks! Are there any items down beyond level 1 that are checkmarked and, if so, are they related to the level 1 down items that are highlighted?
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
Original Message:
Sent: 08-25-2023 17:01
From: Kyoko Bethke
Subject: Highlighted Item in Trace ViewCarly,
Thank you for your reply.
- Both highlighted and non-highlighted items are synchronized, and out of sync
- None of them are in review
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
Original Message:
Sent: 08-25-2023 16:15
From: Carly Rossi
Subject: Highlighted Item in Trace ViewHi Kyoko,
Are any of the items synchronized, or a part of reviews being revised?
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
Original Message:
Sent: 08-23-2023 13:45
From: Kyoko Bethke
Subject: Highlighted Item in Trace ViewSorry for my 101 question, but I've noticed that when I click one source item on the Trace View, some of 1 level down items are highlighted. Please see the attached screen shot.
What is the differences between highlighted and not highlighted item? I am using Jama 8.79.4, self-hosted version.
Thank you!
------------------------------
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
------------------------------
0 -
Thanks! How many items are being loaded in Trace View (including all downstream items)?
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
------------------------------
-------------------------------------------
Original Message:
Sent: 08-31-2023 13:47
From: Kyoko Bethke
Subject: Highlighted Item in Trace ViewI noticed one thing.
------------------------------
When I initially generated the trace view, shade for 1 level down items and source items match (see the attached screen shot). However, when I select a source item, the shade does not match anymore. I have the issue only the items the shade do not match. I do not know what cause this mismatch. I checked COV-CTC-2494, 2495 pair and COV-CTC-2581, 2582 pair. I did not see any differences. All of them have multiple upstream items. All have synchronized items, no downstream item, no suspect, not in review.
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
------------------------------
Original Message:
Sent: 08-31-2023 13:06
From: Kyoko Bethke
Subject: Highlighted Item in Trace ViewNo. None of 1 level down item has downstream items.
------------------------------
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
Original Message:
Sent: 08-31-2023 11:56
From: Carly Rossi
Subject: Highlighted Item in Trace ViewThanks! Are there any items down beyond level 1 that are checkmarked and, if so, are they related to the level 1 down items that are highlighted?
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
Original Message:
Sent: 08-25-2023 17:01
From: Kyoko Bethke
Subject: Highlighted Item in Trace ViewCarly,
Thank you for your reply.
- Both highlighted and non-highlighted items are synchronized, and out of sync
- None of them are in review
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
Original Message:
Sent: 08-25-2023 16:15
From: Carly Rossi
Subject: Highlighted Item in Trace ViewHi Kyoko,
Are any of the items synchronized, or a part of reviews being revised?
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
Original Message:
Sent: 08-23-2023 13:45
From: Kyoko Bethke
Subject: Highlighted Item in Trace ViewSorry for my 101 question, but I've noticed that when I click one source item on the Trace View, some of 1 level down items are highlighted. Please see the attached screen shot.
What is the differences between highlighted and not highlighted item? I am using Jama 8.79.4, self-hosted version.
Thank you!
------------------------------
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
------------------------------
0 -
- Source - 243 items and 61 folders
- 1 level down - 197 items
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
------------------------------
-------------------------------------------
Original Message:
Sent: 08-31-2023 16:29
From: Carly Rossi
Subject: Highlighted Item in Trace ViewThanks! How many items are being loaded in Trace View (including all downstream items)?
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
------------------------------
Original Message:
Sent: 08-31-2023 13:47
From: Kyoko Bethke
Subject: Highlighted Item in Trace ViewI noticed one thing.
------------------------------
When I initially generated the trace view, shade for 1 level down items and source items match (see the attached screen shot). However, when I select a source item, the shade does not match anymore. I have the issue only the items the shade do not match. I do not know what cause this mismatch. I checked COV-CTC-2494, 2495 pair and COV-CTC-2581, 2582 pair. I did not see any differences. All of them have multiple upstream items. All have synchronized items, no downstream item, no suspect, not in review.
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
Original Message:
Sent: 08-31-2023 13:06
From: Kyoko Bethke
Subject: Highlighted Item in Trace ViewNo. None of 1 level down item has downstream items.
------------------------------
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
Original Message:
Sent: 08-31-2023 11:56
From: Carly Rossi
Subject: Highlighted Item in Trace ViewThanks! Are there any items down beyond level 1 that are checkmarked and, if so, are they related to the level 1 down items that are highlighted?
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
Original Message:
Sent: 08-25-2023 17:01
From: Kyoko Bethke
Subject: Highlighted Item in Trace ViewCarly,
Thank you for your reply.
- Both highlighted and non-highlighted items are synchronized, and out of sync
- None of them are in review
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
Original Message:
Sent: 08-25-2023 16:15
From: Carly Rossi
Subject: Highlighted Item in Trace ViewHi Kyoko,
Are any of the items synchronized, or a part of reviews being revised?
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
Original Message:
Sent: 08-23-2023 13:45
From: Kyoko Bethke
Subject: Highlighted Item in Trace ViewSorry for my 101 question, but I've noticed that when I click one source item on the Trace View, some of 1 level down items are highlighted. Please see the attached screen shot.
What is the differences between highlighted and not highlighted item? I am using Jama 8.79.4, self-hosted version.
Thank you!
------------------------------
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
------------------------------
0 -
Thanks, Kyoko! We haven't been able to replicate the behaviour you're describing so far; would you be open to working with our Support team to show us what you're seeing (step-by-step) firsthand? If so, please file a ticket HERE and reference this thread in the ticket body as background.
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
------------------------------
-------------------------------------------
Original Message:
Sent: 08-31-2023 16:34
From: Kyoko Bethke
Subject: Highlighted Item in Trace View- Source - 243 items and 61 folders
- 1 level down - 197 items
------------------------------
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
------------------------------
Original Message:
Sent: 08-31-2023 16:29
From: Carly Rossi
Subject: Highlighted Item in Trace ViewThanks! How many items are being loaded in Trace View (including all downstream items)?
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
Original Message:
Sent: 08-31-2023 13:47
From: Kyoko Bethke
Subject: Highlighted Item in Trace ViewI noticed one thing.
When I initially generated the trace view, shade for 1 level down items and source items match (see the attached screen shot). However, when I select a source item, the shade does not match anymore. I have the issue only the items the shade do not match. I do not know what cause this mismatch. I checked COV-CTC-2494, 2495 pair and COV-CTC-2581, 2582 pair. I did not see any differences. All of them have multiple upstream items. All have synchronized items, no downstream item, no suspect, not in review.
------------------------------
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
Original Message:
Sent: 08-31-2023 13:06
From: Kyoko Bethke
Subject: Highlighted Item in Trace ViewNo. None of 1 level down item has downstream items.
------------------------------
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
Original Message:
Sent: 08-31-2023 11:56
From: Carly Rossi
Subject: Highlighted Item in Trace ViewThanks! Are there any items down beyond level 1 that are checkmarked and, if so, are they related to the level 1 down items that are highlighted?
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
Original Message:
Sent: 08-25-2023 17:01
From: Kyoko Bethke
Subject: Highlighted Item in Trace ViewCarly,
Thank you for your reply.
- Both highlighted and non-highlighted items are synchronized, and out of sync
- None of them are in review
------------------------------
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
Original Message:
Sent: 08-25-2023 16:15
From: Carly Rossi
Subject: Highlighted Item in Trace ViewHi Kyoko,
Are any of the items synchronized, or a part of reviews being revised?
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
Original Message:
Sent: 08-23-2023 13:45
From: Kyoko Bethke
Subject: Highlighted Item in Trace ViewSorry for my 101 question, but I've noticed that when I click one source item on the Trace View, some of 1 level down items are highlighted. Please see the attached screen shot.
What is the differences between highlighted and not highlighted item? I am using Jama 8.79.4, self-hosted version.
Thank you!
------------------------------
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
------------------------------0 -
Hello
We have the same issue and I think I found out a possible reason for it (in my opinion this is a defect):
In the trace view, only items whose Global ID is greater than the selected item are highlighted. I played around in the Sandbox and here some examples:
Thanks Iwan
------------------------------
Iwan Kutter
Requirement Engineer
------------------------------
-------------------------------------------
Original Message:
Sent: 09-08-2023 15:41
From: Carly Rossi
Subject: Highlighted Item in Trace ViewThanks, Kyoko! We haven't been able to replicate the behaviour you're describing so far; would you be open to working with our Support team to show us what you're seeing (step-by-step) firsthand? If so, please file a ticket HERE and reference this thread in the ticket body as background.
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
------------------------------
Original Message:
Sent: 08-31-2023 16:34
From: Kyoko Bethke
Subject: Highlighted Item in Trace View- Source - 243 items and 61 folders
- 1 level down - 197 items
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
Original Message:
Sent: 08-31-2023 16:29
From: Carly Rossi
Subject: Highlighted Item in Trace ViewThanks! How many items are being loaded in Trace View (including all downstream items)?
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
Original Message:
Sent: 08-31-2023 13:47
From: Kyoko Bethke
Subject: Highlighted Item in Trace ViewI noticed one thing.
------------------------------
When I initially generated the trace view, shade for 1 level down items and source items match (see the attached screen shot). However, when I select a source item, the shade does not match anymore. I have the issue only the items the shade do not match. I do not know what cause this mismatch. I checked COV-CTC-2494, 2495 pair and COV-CTC-2581, 2582 pair. I did not see any differences. All of them have multiple upstream items. All have synchronized items, no downstream item, no suspect, not in review.
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
Original Message:
Sent: 08-31-2023 13:06
From: Kyoko Bethke
Subject: Highlighted Item in Trace ViewNo. None of 1 level down item has downstream items.
------------------------------
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
Original Message:
Sent: 08-31-2023 11:56
From: Carly Rossi
Subject: Highlighted Item in Trace ViewThanks! Are there any items down beyond level 1 that are checkmarked and, if so, are they related to the level 1 down items that are highlighted?
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
Original Message:
Sent: 08-25-2023 17:01
From: Kyoko Bethke
Subject: Highlighted Item in Trace ViewCarly,
Thank you for your reply.
- Both highlighted and non-highlighted items are synchronized, and out of sync
- None of them are in review
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
Original Message:
Sent: 08-25-2023 16:15
From: Carly Rossi
Subject: Highlighted Item in Trace ViewHi Kyoko,
Are any of the items synchronized, or a part of reviews being revised?
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
Original Message:
Sent: 08-23-2023 13:45
From: Kyoko Bethke
Subject: Highlighted Item in Trace ViewSorry for my 101 question, but I've noticed that when I click one source item on the Trace View, some of 1 level down items are highlighted. Please see the attached screen shot.
What is the differences between highlighted and not highlighted item? I am using Jama 8.79.4, self-hosted version.
Thank you!
------------------------------
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
------------------------------
Iwan Kutter
Requirement Engineer
Bernina International0 -
Hi Iwan,
Thanks for sharing your experience here -- that's interesting! I'd encourage you to submit a Support ticket HERE (sharing a link to this thread in the body for context) so that we can dig in deeper with you as well.
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
------------------------------
-------------------------------------------
Original Message:
Sent: 09-11-2023 02:06
From: Iwan Kutter
Subject: Highlighted Item in Trace ViewHello
We have the same issue and I think I found out a possible reason for it (in my opinion this is a defect):
In the trace view, only items whose Global ID is greater than the selected item are highlighted. I played around in the Sandbox and here some examples:Thanks Iwan
------------------------------
Iwan Kutter
Requirement Engineer
------------------------------
Original Message:
Sent: 09-08-2023 15:41
From: Carly Rossi
Subject: Highlighted Item in Trace ViewThanks, Kyoko! We haven't been able to replicate the behaviour you're describing so far; would you be open to working with our Support team to show us what you're seeing (step-by-step) firsthand? If so, please file a ticket HERE and reference this thread in the ticket body as background.
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
Original Message:
Sent: 08-31-2023 16:34
From: Kyoko Bethke
Subject: Highlighted Item in Trace View- Source - 243 items and 61 folders
- 1 level down - 197 items
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
Original Message:
Sent: 08-31-2023 16:29
From: Carly Rossi
Subject: Highlighted Item in Trace ViewThanks! How many items are being loaded in Trace View (including all downstream items)?
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
Original Message:
Sent: 08-31-2023 13:47
From: Kyoko Bethke
Subject: Highlighted Item in Trace ViewI noticed one thing.
------------------------------
When I initially generated the trace view, shade for 1 level down items and source items match (see the attached screen shot). However, when I select a source item, the shade does not match anymore. I have the issue only the items the shade do not match. I do not know what cause this mismatch. I checked COV-CTC-2494, 2495 pair and COV-CTC-2581, 2582 pair. I did not see any differences. All of them have multiple upstream items. All have synchronized items, no downstream item, no suspect, not in review.
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
Original Message:
Sent: 08-31-2023 13:06
From: Kyoko Bethke
Subject: Highlighted Item in Trace ViewNo. None of 1 level down item has downstream items.
------------------------------
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
Original Message:
Sent: 08-31-2023 11:56
From: Carly Rossi
Subject: Highlighted Item in Trace ViewThanks! Are there any items down beyond level 1 that are checkmarked and, if so, are they related to the level 1 down items that are highlighted?
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
Original Message:
Sent: 08-25-2023 17:01
From: Kyoko Bethke
Subject: Highlighted Item in Trace ViewCarly,
Thank you for your reply.
- Both highlighted and non-highlighted items are synchronized, and out of sync
- None of them are in review
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
Original Message:
Sent: 08-25-2023 16:15
From: Carly Rossi
Subject: Highlighted Item in Trace ViewHi Kyoko,
Are any of the items synchronized, or a part of reviews being revised?
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
Original Message:
Sent: 08-23-2023 13:45
From: Kyoko Bethke
Subject: Highlighted Item in Trace ViewSorry for my 101 question, but I've noticed that when I click one source item on the Trace View, some of 1 level down items are highlighted. Please see the attached screen shot.
What is the differences between highlighted and not highlighted item? I am using Jama 8.79.4, self-hosted version.
Thank you!
------------------------------
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
------------------------------
0 -
Hello,
for your info, I have received a response from Jama Support and this issue is logged under defect SOS-DEF-7179.
"It looks like the behavior you are reporting is due to a defect related to Trace View: highlighting of items in the trace view is not correct - appears to depend on order of creation of the items"
Best regards
------------------------------
Iwan Kutter
Requirement Engineer
Bernina International
------------------------------
-------------------------------------------
Original Message:
Sent: 09-11-2023 11:59
From: Carly Rossi
Subject: Highlighted Item in Trace ViewHi Iwan,
Thanks for sharing your experience here -- that's interesting! I'd encourage you to submit a Support ticket HERE (sharing a link to this thread in the body for context) so that we can dig in deeper with you as well.
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
------------------------------
Original Message:
Sent: 09-11-2023 02:06
From: Iwan Kutter
Subject: Highlighted Item in Trace ViewHello
We have the same issue and I think I found out a possible reason for it (in my opinion this is a defect):
In the trace view, only items whose Global ID is greater than the selected item are highlighted. I played around in the Sandbox and here some examples:Thanks Iwan
------------------------------
Iwan Kutter
Requirement Engineer
Original Message:
Sent: 09-08-2023 15:41
From: Carly Rossi
Subject: Highlighted Item in Trace ViewThanks, Kyoko! We haven't been able to replicate the behaviour you're describing so far; would you be open to working with our Support team to show us what you're seeing (step-by-step) firsthand? If so, please file a ticket HERE and reference this thread in the ticket body as background.
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
Original Message:
Sent: 08-31-2023 16:34
From: Kyoko Bethke
Subject: Highlighted Item in Trace View- Source - 243 items and 61 folders
- 1 level down - 197 items
------------------------------
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
Original Message:
Sent: 08-31-2023 16:29
From: Carly Rossi
Subject: Highlighted Item in Trace ViewThanks! How many items are being loaded in Trace View (including all downstream items)?
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
Original Message:
Sent: 08-31-2023 13:47
From: Kyoko Bethke
Subject: Highlighted Item in Trace ViewI noticed one thing.
When I initially generated the trace view, shade for 1 level down items and source items match (see the attached screen shot). However, when I select a source item, the shade does not match anymore. I have the issue only the items the shade do not match. I do not know what cause this mismatch. I checked COV-CTC-2494, 2495 pair and COV-CTC-2581, 2582 pair. I did not see any differences. All of them have multiple upstream items. All have synchronized items, no downstream item, no suspect, not in review.
------------------------------
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
Original Message:
Sent: 08-31-2023 13:06
From: Kyoko Bethke
Subject: Highlighted Item in Trace ViewNo. None of 1 level down item has downstream items.
------------------------------
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
Original Message:
Sent: 08-31-2023 11:56
From: Carly Rossi
Subject: Highlighted Item in Trace ViewThanks! Are there any items down beyond level 1 that are checkmarked and, if so, are they related to the level 1 down items that are highlighted?
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
Original Message:
Sent: 08-25-2023 17:01
From: Kyoko Bethke
Subject: Highlighted Item in Trace ViewCarly,
Thank you for your reply.
- Both highlighted and non-highlighted items are synchronized, and out of sync
- None of them are in review
------------------------------
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
Original Message:
Sent: 08-25-2023 16:15
From: Carly Rossi
Subject: Highlighted Item in Trace ViewHi Kyoko,
Are any of the items synchronized, or a part of reviews being revised?
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
Original Message:
Sent: 08-23-2023 13:45
From: Kyoko Bethke
Subject: Highlighted Item in Trace ViewSorry for my 101 question, but I've noticed that when I click one source item on the Trace View, some of 1 level down items are highlighted. Please see the attached screen shot.
What is the differences between highlighted and not highlighted item? I am using Jama 8.79.4, self-hosted version.
Thank you!
------------------------------
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
------------------------------Iwan Kutter
Requirement Engineer
Bernina International0 -
Thank you!
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Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
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Original Message:
Sent: 10-16-2023 00:15
From: Iwan Kutter
Subject: Highlighted Item in Trace ViewHello,
for your info, I have received a response from Jama Support and this issue is logged under defect SOS-DEF-7179.
"It looks like the behavior you are reporting is due to a defect related to Trace View: highlighting of items in the trace view is not correct - appears to depend on order of creation of the items"
Best regards
------------------------------
Iwan Kutter
Requirement Engineer
Bernina International
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Original Message:
Sent: 09-11-2023 11:59
From: Carly Rossi
Subject: Highlighted Item in Trace ViewHi Iwan,
Thanks for sharing your experience here -- that's interesting! I'd encourage you to submit a Support ticket HERE (sharing a link to this thread in the body for context) so that we can dig in deeper with you as well.
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
Original Message:
Sent: 09-11-2023 02:06
From: Iwan Kutter
Subject: Highlighted Item in Trace ViewHello
We have the same issue and I think I found out a possible reason for it (in my opinion this is a defect):
In the trace view, only items whose Global ID is greater than the selected item are highlighted. I played around in the Sandbox and here some examples:Thanks Iwan
------------------------------
Iwan Kutter
Requirement Engineer
Original Message:
Sent: 09-08-2023 15:41
From: Carly Rossi
Subject: Highlighted Item in Trace ViewThanks, Kyoko! We haven't been able to replicate the behaviour you're describing so far; would you be open to working with our Support team to show us what you're seeing (step-by-step) firsthand? If so, please file a ticket HERE and reference this thread in the ticket body as background.
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
Original Message:
Sent: 08-31-2023 16:34
From: Kyoko Bethke
Subject: Highlighted Item in Trace View- Source - 243 items and 61 folders
- 1 level down - 197 items
------------------------------
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
Original Message:
Sent: 08-31-2023 16:29
From: Carly Rossi
Subject: Highlighted Item in Trace ViewThanks! How many items are being loaded in Trace View (including all downstream items)?
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
Original Message:
Sent: 08-31-2023 13:47
From: Kyoko Bethke
Subject: Highlighted Item in Trace ViewI noticed one thing.
When I initially generated the trace view, shade for 1 level down items and source items match (see the attached screen shot). However, when I select a source item, the shade does not match anymore. I have the issue only the items the shade do not match. I do not know what cause this mismatch. I checked COV-CTC-2494, 2495 pair and COV-CTC-2581, 2582 pair. I did not see any differences. All of them have multiple upstream items. All have synchronized items, no downstream item, no suspect, not in review.
------------------------------
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
Original Message:
Sent: 08-31-2023 13:06
From: Kyoko Bethke
Subject: Highlighted Item in Trace ViewNo. None of 1 level down item has downstream items.
------------------------------
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
Original Message:
Sent: 08-31-2023 11:56
From: Carly Rossi
Subject: Highlighted Item in Trace ViewThanks! Are there any items down beyond level 1 that are checkmarked and, if so, are they related to the level 1 down items that are highlighted?
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Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
Original Message:
Sent: 08-25-2023 17:01
From: Kyoko Bethke
Subject: Highlighted Item in Trace ViewCarly,
Thank you for your reply.
- Both highlighted and non-highlighted items are synchronized, and out of sync
- None of them are in review
------------------------------
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
Original Message:
Sent: 08-25-2023 16:15
From: Carly Rossi
Subject: Highlighted Item in Trace ViewHi Kyoko,
Are any of the items synchronized, or a part of reviews being revised?
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
Original Message:
Sent: 08-23-2023 13:45
From: Kyoko Bethke
Subject: Highlighted Item in Trace ViewSorry for my 101 question, but I've noticed that when I click one source item on the Trace View, some of 1 level down items are highlighted. Please see the attached screen shot.
What is the differences between highlighted and not highlighted item? I am using Jama 8.79.4, self-hosted version.
Thank you!
------------------------------
Kyoko Bethke
Canon U.S.A., Inc.
Irvine CA
------------------------------0
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