Inserted images appear and are saved twice

Aron Böröndy
Aron Böröndy Member Posts: 2
edited March 13 in Peer-to-Peer Support Forum

Hi, 

we see in issue in the Rich Text Objects using Jama Connect 9.5.0 (Build date: 2023/10/17 12:48)

If we insert an image from clipboard with Ctrl+V, the image appears twice:

image

Looking at the Source view, the image is actually saved twice as attachment. Once simply as image.png and once with a timestamp:

image

It happened with multiple of our colleagues, it's not an isolated use case. As they are saved in a different way, we are afraid that one of the save methods is incorrect and we don't know which image should be deleted.

Please let us know which image should be kept and when we can expect a fix.

Let me know if you need any further information. 

Thank you!

------------------------------
Aron Böröndy
Silicon Laboratories
------------------------------

Comments

  • [Deleted User]
    [Deleted User] Posts: 103
    edited November 2023

    Please submit a Jama Support ticket at: https://support.jamasoftware.com/hc/en-us

    ------------------------------
    Geoffrey Clemm
    Jama Software
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 10-31-2023 00:32
    From: Aron Böröndy
    Subject: Inserted images appear and are saved twice

    Hi, 

    we see in issue in the Rich Text Objects using Jama Connect 9.5.0 (Build date: 2023/10/17 12:48)

    If we insert an image from clipboard with Ctrl+V, the image appears twice:

    image

    Looking at the Source view, the image is actually saved twice as attachment. Once simply as image.png and once with a timestamp:

    image

    It happened with multiple of our colleagues, it's not an isolated use case. As they are saved in a different way, we are afraid that one of the save methods is incorrect and we don't know which image should be deleted.

    Please let us know which image should be kept and when we can expect a fix.

    Let me know if you need any further information. 

    Thank you!

    ------------------------------
    Aron Böröndy
    Silicon Laboratories
    ------------------------------
  • Aron Böröndy
    Aron Böröndy Member Posts: 2
    edited November 2023

    Thanks for the link!

    ------------------------------
    Aron Böröndy
    Silicon Laboratories
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 11-01-2023 07:51
    From: Geoffrey Clemm
    Subject: Inserted images appear and are saved twice

    Please submit a Jama Support ticket at: https://support.jamasoftware.com/hc/en-us

    ------------------------------
    Geoffrey Clemm
    Jama Software
    ------------------------------

    Original Message:
    Sent: 10-31-2023 00:32
    From: Aron Böröndy
    Subject: Inserted images appear and are saved twice

    Hi, 

    we see in issue in the Rich Text Objects using Jama Connect 9.5.0 (Build date: 2023/10/17 12:48)

    If we insert an image from clipboard with Ctrl+V, the image appears twice:

    image

    Looking at the Source view, the image is actually saved twice as attachment. Once simply as image.png and once with a timestamp:

    image

    It happened with multiple of our colleagues, it's not an isolated use case. As they are saved in a different way, we are afraid that one of the save methods is incorrect and we don't know which image should be deleted.

    Please let us know which image should be kept and when we can expect a fix.

    Let me know if you need any further information. 

    Thank you!

    ------------------------------
    Aron Böröndy
    Silicon Laboratories
    ------------------------------

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