Internal Messaging of Jama Community not working

Alessandro Valli
Alessandro Valli Member, Data Exchange, Jama Connect Interchange™ (JCI) Posts: 789
edited March 13 in Peer-to-Peer Support Forum

It seems the internal messaging is not working : please fix

------------------------------
Alessandro
Systems Engineer
SICK AG
------------------------------
Alessandro
Systems Engineer
SICK AG

Comments

  • [Deleted User]
    [Deleted User] Posts: 152
    edited November 2023

    Hi Alessandro, 

    I'd like to dig deeper into this with you; what behaviour(s) are you experiencing specifically when you're attempting to send a message through the Community?

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 11-17-2023 07:14
    From: Alessandro Valli
    Subject: Internal Messaging of Jama Community not working

    It seems the internal messaging is not working : please fix

    ------------------------------
    Alessandro
    Systems Engineer
    SICK AG
    ------------------------------
  • Colin Marquardt
    Colin Marquardt Member, Data Exchange Posts: 15
    edited November 2023

    I'm not sure if that's what Alessandro sees, but when I try to read the unread messages of my profile inbox, I get

    Sorry, an unexpected error has occurred.
    We have logged this issue. If the problem persists, please contact us and provide the following error log key: 75fb7941-69d8-420a-9bd3-018bf0beb3c5

    I appear to have 4 unread messages, of which I haven't gotten any other notification (e.g. by email) so far. There is also no notification bubble on my profile icon, I have to actively open the profile dropdown.

    ------------------------------
    Colin Marquardt
    Bosch Sensortec GmbH
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 11-20-2023 16:15
    From: Carly Rossi
    Subject: Internal Messaging of Jama Community not working

    Hi Alessandro, 

    I'd like to dig deeper into this with you; what behaviour(s) are you experiencing specifically when you're attempting to send a message through the Community?

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR
    ------------------------------

    Original Message:
    Sent: 11-17-2023 07:14
    From: Alessandro Valli
    Subject: Internal Messaging of Jama Community not working

    It seems the internal messaging is not working : please fix

    ------------------------------
    Alessandro
    Systems Engineer
    SICK AG
    ------------------------------
  • Alessandro Valli
    Alessandro Valli Member, Data Exchange, Jama Connect Interchange™ (JCI) Posts: 789
    edited November 2023

    That's it! Thank you Colin.

    I am getting such an error in trying to access Emails, Profile, my communities

    ------------------------------
    Alessandro
    Systems Engineer
    SICK AG
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 11-20-2023 23:23
    From: Colin Marquardt
    Subject: Internal Messaging of Jama Community not working

    I'm not sure if that's what Alessandro sees, but when I try to read the unread messages of my profile inbox, I get

    Sorry, an unexpected error has occurred.
    We have logged this issue. If the problem persists, please contact us and provide the following error log key: 75fb7941-69d8-420a-9bd3-018bf0beb3c5

    I appear to have 4 unread messages, of which I haven't gotten any other notification (e.g. by email) so far. There is also no notification bubble on my profile icon, I have to actively open the profile dropdown.

    ------------------------------
    Colin Marquardt
    Bosch Sensortec GmbH
    ------------------------------

    Original Message:
    Sent: 11-20-2023 16:15
    From: Carly Rossi
    Subject: Internal Messaging of Jama Community not working

    Hi Alessandro, 

    I'd like to dig deeper into this with you; what behaviour(s) are you experiencing specifically when you're attempting to send a message through the Community?

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR

    Original Message:
    Sent: 11-17-2023 07:14
    From: Alessandro Valli
    Subject: Internal Messaging of Jama Community not working

    It seems the internal messaging is not working : please fix

    ------------------------------
    Alessandro
    Systems Engineer
    SICK AG
    ------------------------------
    Alessandro
    Systems Engineer
    SICK AG
  • Colin Marquardt
    Colin Marquardt Member, Data Exchange Posts: 15
    edited November 2023

    Interestingly, I now got an email notification about your reply. So it's not totally broken. :)

    ------------------------------
    Colin Marquardt
    Bosch Sensortec GmbH
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 11-21-2023 00:51
    From: Alessandro Valli
    Subject: Internal Messaging of Jama Community not working

    That's it! Thank you Colin.

    I am getting such an error in trying to access Emails, Profile, my communities

    ------------------------------
    Alessandro
    Systems Engineer
    SICK AG
    ------------------------------

    Original Message:
    Sent: 11-20-2023 23:23
    From: Colin Marquardt
    Subject: Internal Messaging of Jama Community not working

    I'm not sure if that's what Alessandro sees, but when I try to read the unread messages of my profile inbox, I get

    Sorry, an unexpected error has occurred.
    We have logged this issue. If the problem persists, please contact us and provide the following error log key: 75fb7941-69d8-420a-9bd3-018bf0beb3c5

    I appear to have 4 unread messages, of which I haven't gotten any other notification (e.g. by email) so far. There is also no notification bubble on my profile icon, I have to actively open the profile dropdown.

    ------------------------------
    Colin Marquardt
    Bosch Sensortec GmbH

    Original Message:
    Sent: 11-20-2023 16:15
    From: Carly Rossi
    Subject: Internal Messaging of Jama Community not working

    Hi Alessandro, 

    I'd like to dig deeper into this with you; what behaviour(s) are you experiencing specifically when you're attempting to send a message through the Community?

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR

    Original Message:
    Sent: 11-17-2023 07:14
    From: Alessandro Valli
    Subject: Internal Messaging of Jama Community not working

    It seems the internal messaging is not working : please fix

    ------------------------------
    Alessandro
    Systems Engineer
    SICK AG
    ------------------------------
  • [Deleted User]
    [Deleted User] Posts: 152
    edited November 2023

    Thank you both, this is really helpful! I've escalated this issue to our platform partner's engineering team, and will follow up here as soon as I have an update. 

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 11-21-2023 00:55
    From: Colin Marquardt
    Subject: Internal Messaging of Jama Community not working

    Interestingly, I now got an email notification about your reply. So it's not totally broken. :)

    ------------------------------
    Colin Marquardt
    Bosch Sensortec GmbH
    ------------------------------

    Original Message:
    Sent: 11-21-2023 00:51
    From: Alessandro Valli
    Subject: Internal Messaging of Jama Community not working

    That's it! Thank you Colin.

    I am getting such an error in trying to access Emails, Profile, my communities

    ------------------------------
    Alessandro
    Systems Engineer
    SICK AG

    Original Message:
    Sent: 11-20-2023 23:23
    From: Colin Marquardt
    Subject: Internal Messaging of Jama Community not working

    I'm not sure if that's what Alessandro sees, but when I try to read the unread messages of my profile inbox, I get

    Sorry, an unexpected error has occurred.
    We have logged this issue. If the problem persists, please contact us and provide the following error log key: 75fb7941-69d8-420a-9bd3-018bf0beb3c5

    I appear to have 4 unread messages, of which I haven't gotten any other notification (e.g. by email) so far. There is also no notification bubble on my profile icon, I have to actively open the profile dropdown.

    ------------------------------
    Colin Marquardt
    Bosch Sensortec GmbH

    Original Message:
    Sent: 11-20-2023 16:15
    From: Carly Rossi
    Subject: Internal Messaging of Jama Community not working

    Hi Alessandro, 

    I'd like to dig deeper into this with you; what behaviour(s) are you experiencing specifically when you're attempting to send a message through the Community?

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR

    Original Message:
    Sent: 11-17-2023 07:14
    From: Alessandro Valli
    Subject: Internal Messaging of Jama Community not working

    It seems the internal messaging is not working : please fix

    ------------------------------
    Alessandro
    Systems Engineer
    SICK AG
    ------------------------------
  • [Deleted User]
    [Deleted User] Posts: 152
    edited November 2023

    Hi all, 

    To follow up here, we've had a workaround put in place to allow users to access new messages in inboxes, profiles and My Communities while our platform partner fixes the root cause of the issue -- as a result, these areas should be accessible by all users now. If you are still experiencing issues with this, please clear your cache and cookies then try again. 

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 11-21-2023 16:57
    From: Carly Rossi
    Subject: Internal Messaging of Jama Community not working

    Thank you both, this is really helpful! I've escalated this issue to our platform partner's engineering team, and will follow up here as soon as I have an update. 

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR
    ------------------------------

    Original Message:
    Sent: 11-21-2023 00:55
    From: Colin Marquardt
    Subject: Internal Messaging of Jama Community not working

    Interestingly, I now got an email notification about your reply. So it's not totally broken. :)

    ------------------------------
    Colin Marquardt
    Bosch Sensortec GmbH

    Original Message:
    Sent: 11-21-2023 00:51
    From: Alessandro Valli
    Subject: Internal Messaging of Jama Community not working

    That's it! Thank you Colin.

    I am getting such an error in trying to access Emails, Profile, my communities

    ------------------------------
    Alessandro
    Systems Engineer
    SICK AG

    Original Message:
    Sent: 11-20-2023 23:23
    From: Colin Marquardt
    Subject: Internal Messaging of Jama Community not working

    I'm not sure if that's what Alessandro sees, but when I try to read the unread messages of my profile inbox, I get

    Sorry, an unexpected error has occurred.
    We have logged this issue. If the problem persists, please contact us and provide the following error log key: 75fb7941-69d8-420a-9bd3-018bf0beb3c5

    I appear to have 4 unread messages, of which I haven't gotten any other notification (e.g. by email) so far. There is also no notification bubble on my profile icon, I have to actively open the profile dropdown.

    ------------------------------
    Colin Marquardt
    Bosch Sensortec GmbH

    Original Message:
    Sent: 11-20-2023 16:15
    From: Carly Rossi
    Subject: Internal Messaging of Jama Community not working

    Hi Alessandro, 

    I'd like to dig deeper into this with you; what behaviour(s) are you experiencing specifically when you're attempting to send a message through the Community?

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR

    Original Message:
    Sent: 11-17-2023 07:14
    From: Alessandro Valli
    Subject: Internal Messaging of Jama Community not working

    It seems the internal messaging is not working : please fix

    ------------------------------
    Alessandro
    Systems Engineer
    SICK AG
    ------------------------------

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