Unable to read incoming messages

Dan Rittersdorf
Dan Rittersdorf Member, Jama Connect Interchange™ (JCI) Posts: 3
edited March 13 in Peer-to-Peer Support Forum

I have a message pending:
image

When I try to read it:

image

The Profile button doesn't work either.

Can these be fixed?  Please?

------------------------------
Dan Rittersdorf
DornerWorks
MI
------------------------------

Comments

  • [Deleted User]
    [Deleted User] Posts: 152
    edited November 2023

    Hi Dan, 

    Thank you for flagging this -- I've escalated this issue to our platform partner's engineering team, and will follow up here as soon as I have an update. 

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 11-20-2023 07:56
    From: Dan Rittersdorf
    Subject: Unable to read incoming messages

    I have a message pending:
    image

    When I try to read it:

    image

    The Profile button doesn't work either.

    Can these be fixed?  Please?

    ------------------------------
    Dan Rittersdorf
    DornerWorks
    MI
    ------------------------------
  • Daniel March
    Daniel March Member, Jama Connect Interchange™ (JCI) Posts: 169
    edited November 2023

    I also am seeing this same problem:


    Sorry, an unexpected error has occurred.
    We have logged this issue. If the problem persists, please contact us and provide the following error log key: ef0ece47-625b-444f-b653-018bf79fed5b

    ------------------------------
    Daniel
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 11-20-2023 07:56
    From: Dan Rittersdorf
    Subject: Unable to read incoming messages

    I have a message pending:
    image

    When I try to read it:

    image

    The Profile button doesn't work either.

    Can these be fixed?  Please?

    ------------------------------
    Dan Rittersdorf
    DornerWorks
    MI
    ------------------------------
    Daniel
  • [Deleted User]
    [Deleted User] Posts: 152
    edited November 2023

    Hi all, 

    To follow up here, we've had a workaround put in place to allow users to access new messages in inboxes, profiles and My Communities while our platform partner fixes the root cause of the issue -- as a result, these areas should be accessible by all users now. If you are still experiencing issues with this, please clear your cache and cookies then try again. 

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 11-21-2023 16:58
    From: Carly Rossi
    Subject: Unable to read incoming messages

    Hi Dan, 

    Thank you for flagging this -- I've escalated this issue to our platform partner's engineering team, and will follow up here as soon as I have an update. 

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR
    ------------------------------

    Original Message:
    Sent: 11-20-2023 07:56
    From: Dan Rittersdorf
    Subject: Unable to read incoming messages

    I have a message pending:
    image

    When I try to read it:

    image

    The Profile button doesn't work either.

    Can these be fixed?  Please?

    ------------------------------
    Dan Rittersdorf
    DornerWorks
    MI
    ------------------------------

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