Jama not saving edited items in some cases

Allard Van Der Horst
Allard Van Der Horst Member Posts: 4
edited March 13 in Peer-to-Peer Support Forum

When editing the description field of some items, it seems that Jama does not recognised that the text was changed. This means that the "save & done" button remains greyed out and it is not possible to save the update. This mainly seems to happen when the description field also contains a (pasted) picture/figure.

When I then change the "name" field, saving is possible, but only the changes to this (name) field are actually kept; changes to the description field are lost.....

We run a  self-hosted instance, v8.79.5.

Anyone else seen this? Is this a bug or user error? Many thanks for your insight!

Allard

------------------------------
Allard Van Der Horst
Semtech, United Kingdom
------------------------------
Allard Van Der Horst
Semtech, [Country]

Comments

  • Spencer Bondhus
    Spencer Bondhus Member Posts: 1
    edited February 1

    I have just noticed this same behavior as well. I found that deleting the entire contents of the description field and re-pasting helps me make the desired change (see the steps below). This is frustrating and certainly not confidence-inspiring!

    Steps to make a successful "save and done" edit:

    1. enter "edit" mode for the item
    2. make desired changes
    3. select the entire contents of the edited field
    4. delete all content
    5. paste the clipboard into the field
    6. save and done

    Have you found anything other fixes or work-arounds?

    ------------------------------
    Spencer Bondhus
    Bracco Medical Technologies
    Eden Prairie MN
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 01-03-2024 07:06
    From: Allard Van Der Horst
    Subject: Jama not saving edited items in some cases

    When editing the description field of some items, it seems that Jama does not recognised that the text was changed. This means that the "save & done" button remains greyed out and it is not possible to save the update. This mainly seems to happen when the description field also contains a (pasted) picture/figure.

    When I then change the "name" field, saving is possible, but only the changes to this (name) field are actually kept; changes to the description field are lost.....

    We run a  self-hosted instance, v8.79.5.

    Anyone else seen this? Is this a bug or user error? Many thanks for your insight!

    Allard

    ------------------------------
    Allard Van Der Horst
    Semtech, United Kingdom
    ------------------------------
  • Peter Lampacher
    Peter Lampacher Member, Jama Connect Interchange™ (JCI), Jama Validation Kit (JVK) + Functional Safety Kit (FSK) Posts: 14
    edited February 2

    Hi!

    We had similar issues on 8.79 self-hosted. Installing the Docker version recommended by Jama (Docker 20.10.17 for 8.79.5 self-hosted) resolved most of the issues. I do not remember the details.

    After upgrading to 9.0.x self-hosted, the issue resolved completely.

    Hope that helps.

    Regards,

    ------------------------------
    Peter Lampacher
    MED-EL
    Innsbruck
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 02-01-2024 13:41
    From: Spencer Bondhus
    Subject: Jama not saving edited items in some cases

    I have just noticed this same behavior as well. I found that deleting the entire contents of the description field and re-pasting helps me make the desired change (see the steps below). This is frustrating and certainly not confidence-inspiring!

    Steps to make a successful "save and done" edit:

    1. enter "edit" mode for the item
    2. make desired changes
    3. select the entire contents of the edited field
    4. delete all content
    5. paste the clipboard into the field
    6. save and done

    Have you found anything other fixes or work-arounds?

    ------------------------------
    Spencer Bondhus
    Bracco Medical Technologies
    Eden Prairie MN
    ------------------------------

    Original Message:
    Sent: 01-03-2024 07:06
    From: Allard Van Der Horst
    Subject: Jama not saving edited items in some cases

    When editing the description field of some items, it seems that Jama does not recognised that the text was changed. This means that the "save & done" button remains greyed out and it is not possible to save the update. This mainly seems to happen when the description field also contains a (pasted) picture/figure.

    When I then change the "name" field, saving is possible, but only the changes to this (name) field are actually kept; changes to the description field are lost.....

    We run a  self-hosted instance, v8.79.5.

    Anyone else seen this? Is this a bug or user error? Many thanks for your insight!

    Allard

    ------------------------------
    Allard Van Der Horst
    Semtech, United Kingdom
    ------------------------------

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