SSO with Microsoft is always very slow the first time

Torsten Martinsen
Torsten Martinsen Member Posts: 7
edited March 13 in Peer-to-Peer Support Forum

Hi,

When I login to my company's Jama Cloud instance using SSO, the first attempt always results in a blank screen with the title "Working...". Even after waiting 5 minutes or more, the login never completes. If I now open a new tab and repeat the login attempt, I get logged in within a few seconds.

Is anyone else seeing this?

------------------------------
Torsten Martinsen
RTX A/S
Nørresundvy
------------------------------

Comments

  • [Deleted User]
    [Deleted User] Posts: 152
    edited January 24

    Hi Torsten, 

    What browser(s) are you using when this occurs, and does it occur in an incognito/private window when you try to log in for the first time as well?

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 01-24-2024 01:05
    From: Torsten Martinsen
    Subject: SSO with Microsoft is always very slow the first time

    Hi,

    When I login to my company's Jama Cloud instance using SSO, the first attempt always results in a blank screen with the title "Working...". Even after waiting 5 minutes or more, the login never completes. If I now open a new tab and repeat the login attempt, I get logged in within a few seconds.

    Is anyone else seeing this?

    ------------------------------
    Torsten Martinsen
    RTX A/S
    Nørresundvy
    ------------------------------
  • Torsten Martinsen
    Torsten Martinsen Member Posts: 7
    edited January 26

    I was pretty sure that I had tried it in other browsers as well, but it does look as if it only happens when I use Firefox (which is my main browser).

    It also happens in a private window with Firefox.

    ------------------------------
    Torsten Martinsen
    RTX A/S
    Nørresundvy
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 01-24-2024 09:28
    From: Carly Rossi
    Subject: SSO with Microsoft is always very slow the first time

    Hi Torsten, 

    What browser(s) are you using when this occurs, and does it occur in an incognito/private window when you try to log in for the first time as well?

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR
    ------------------------------

    Original Message:
    Sent: 01-24-2024 01:05
    From: Torsten Martinsen
    Subject: SSO with Microsoft is always very slow the first time

    Hi,

    When I login to my company's Jama Cloud instance using SSO, the first attempt always results in a blank screen with the title "Working...". Even after waiting 5 minutes or more, the login never completes. If I now open a new tab and repeat the login attempt, I get logged in within a few seconds.

    Is anyone else seeing this?

    ------------------------------
    Torsten Martinsen
    RTX A/S
    Nørresundvy
    ------------------------------
  • [Deleted User]
    [Deleted User] Posts: 152
    edited January 26

    Interesting! Is the version of Firefox that you're using up-to-date, or does it have any updates pending?

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 01-26-2024 04:06
    From: Torsten Martinsen
    Subject: SSO with Microsoft is always very slow the first time

    I was pretty sure that I had tried it in other browsers as well, but it does look as if it only happens when I use Firefox (which is my main browser).

    It also happens in a private window with Firefox.

    ------------------------------
    Torsten Martinsen
    RTX A/S
    Nørresundvy
    ------------------------------

    Original Message:
    Sent: 01-24-2024 09:28
    From: Carly Rossi
    Subject: SSO with Microsoft is always very slow the first time

    Hi Torsten, 

    What browser(s) are you using when this occurs, and does it occur in an incognito/private window when you try to log in for the first time as well?

    ------------------------------
    Carly Rossi // she/her/hers
    Community Program Manager // Jama Software
    Portland, OR

    Original Message:
    Sent: 01-24-2024 01:05
    From: Torsten Martinsen
    Subject: SSO with Microsoft is always very slow the first time

    Hi,

    When I login to my company's Jama Cloud instance using SSO, the first attempt always results in a blank screen with the title "Working...". Even after waiting 5 minutes or more, the login never completes. If I now open a new tab and repeat the login attempt, I get logged in within a few seconds.

    Is anyone else seeing this?

    ------------------------------
    Torsten Martinsen
    RTX A/S
    Nørresundvy
    ------------------------------

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