SSO with Microsoft is always very slow the first time
Hi,
When I login to my company's Jama Cloud instance using SSO, the first attempt always results in a blank screen with the title "Working...". Even after waiting 5 minutes or more, the login never completes. If I now open a new tab and repeat the login attempt, I get logged in within a few seconds.
Is anyone else seeing this?
------------------------------Torsten Martinsen
RTX A/S
Nørresundvy
------------------------------
Comments
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Hi Torsten,
What browser(s) are you using when this occurs, and does it occur in an incognito/private window when you try to log in for the first time as well?
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
------------------------------
-------------------------------------------
Original Message:
Sent: 01-24-2024 01:05
From: Torsten Martinsen
Subject: SSO with Microsoft is always very slow the first timeHi,
When I login to my company's Jama Cloud instance using SSO, the first attempt always results in a blank screen with the title "Working...". Even after waiting 5 minutes or more, the login never completes. If I now open a new tab and repeat the login attempt, I get logged in within a few seconds.
Is anyone else seeing this?
------------------------------
Torsten Martinsen
RTX A/S
Nørresundvy
------------------------------
0 -
I was pretty sure that I had tried it in other browsers as well, but it does look as if it only happens when I use Firefox (which is my main browser).
It also happens in a private window with Firefox.
------------------------------
Torsten Martinsen
RTX A/S
Nørresundvy
------------------------------
-------------------------------------------
Original Message:
Sent: 01-24-2024 09:28
From: Carly Rossi
Subject: SSO with Microsoft is always very slow the first timeHi Torsten,
What browser(s) are you using when this occurs, and does it occur in an incognito/private window when you try to log in for the first time as well?
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
------------------------------
Original Message:
Sent: 01-24-2024 01:05
From: Torsten Martinsen
Subject: SSO with Microsoft is always very slow the first timeHi,
When I login to my company's Jama Cloud instance using SSO, the first attempt always results in a blank screen with the title "Working...". Even after waiting 5 minutes or more, the login never completes. If I now open a new tab and repeat the login attempt, I get logged in within a few seconds.
Is anyone else seeing this?
------------------------------
Torsten Martinsen
RTX A/S
Nørresundvy
------------------------------
0 -
Interesting! Is the version of Firefox that you're using up-to-date, or does it have any updates pending?
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
------------------------------
-------------------------------------------
Original Message:
Sent: 01-26-2024 04:06
From: Torsten Martinsen
Subject: SSO with Microsoft is always very slow the first timeI was pretty sure that I had tried it in other browsers as well, but it does look as if it only happens when I use Firefox (which is my main browser).
It also happens in a private window with Firefox.
------------------------------
Torsten Martinsen
RTX A/S
Nørresundvy
------------------------------
Original Message:
Sent: 01-24-2024 09:28
From: Carly Rossi
Subject: SSO with Microsoft is always very slow the first timeHi Torsten,
What browser(s) are you using when this occurs, and does it occur in an incognito/private window when you try to log in for the first time as well?
------------------------------
Carly Rossi // she/her/hers
Community Program Manager // Jama Software
Portland, OR
Original Message:
Sent: 01-24-2024 01:05
From: Torsten Martinsen
Subject: SSO with Microsoft is always very slow the first timeHi,
When I login to my company's Jama Cloud instance using SSO, the first attempt always results in a blank screen with the title "Working...". Even after waiting 5 minutes or more, the login never completes. If I now open a new tab and repeat the login attempt, I get logged in within a few seconds.
Is anyone else seeing this?
------------------------------
Torsten Martinsen
RTX A/S
Nørresundvy
------------------------------
0