Comparison shows incorrect differences when reviewing and also in single item view

Dimitrios Pananakis
Dimitrios Pananakis Member, Jama Validation Kit (JVK) + Functional Safety Kit (FSK) Posts: 57
edited March 13 in Peer-to-Peer Support Forum

Dear all,

I've come across a serious problem when viewing differences between versions of an item that is either a Test Case or a simple item (whose field contains tables).

The first version of an item with a table in a rich text field:

image

The second version of the item with the table modified:
imageThe incorrect differences shown when comparing items

image

When performing comparisons after a similar (not identical) change in a review

image

Another example of a test case item - this time without using a rich text field 
Version 1
image
Version 2
imageDifferences shown in reviews or single item versions
image
Jama support acknowledged the issue, it is reproducible, however they refuse to fix.
We have several test case items whose differences in the test steps is completely misleading, as well as requirement items using tables (that are necessary due to the explosion of items if tables are not used).
So we can't trust the item version comparison, we can't trust the Review Comparison.
I just can't believe that such fundamental core Jama functionality is not being addressed. 

A simple pdf file showing how to reproduce this is in this link: https://ufile.io/3vcuqmju

Categories