About Jama-Developed Custom Reports

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As a reminder, Jama Connect customers interested in developing or modifying their own custom reports can work with their Jama Software Consultant or Customer Success Manager (CSM) to request Velocity Custom Reports training! Our team strongly recommends taking our offered trainings to ensure our customers have the knowledge and tools needed for custom report development.

Please be aware that applying your own modifications to installed custom reports originally developed by Jama Software applies the following policy of any future requests to said report:

• In the event that a customer decides to modify a Jama-developed custom report, any resulting defects are not covered under the 3-month defect warranty period provided upon engagement delivery.
• Customers can contact their Jama Software Consultant or CSM to submit a billable request ticket in order to resolve any caused defects, if required.
• Customers will be expected to provide their modified report code file to our team or to request the original Jama-developed report be updated with their reporting needs.
• Any customer-modified reports will be subjected to higher scoping estimates to account for the additional time required to review or reimplement the added code in order to ensure they meet custom reporting standards.
• All requests for customer-modified Jama-developed reports remain subjected to our team's normal backlog timeline.