Assignee field not showing on exported text run

Martha Fiske

Hi,

We are seeing that when exporting test run, some of the assignees are not showing up in the exported excell file.

I found the exact same discussion here Support but do not see any comments/suggestions.  I didn't want to comment since the post is almost a year old.

Do you have any suggestions on how to resolve this?

Thanks,
Martha

Decoteau Wilkerson

Hi Martha, 

Thank you for reaching out. It looks like that other post was shared as a Library entry rather than a discussion so I'm glad you've posted this as this new discussion. 

It may be helpful to see a copy of your exported report in comparison to the assignee information that is displaying in your instance. To do that, we may want to move this conversation to a Support ticket HERE 

Please let me know if you have any questions. 

Martha Fiske

Hi Decoteau,

Thanks for the quick response.  If you look at the attachments that are on the link that I gave you - that's exactly what's happening. If you prefer for me to send you my my reports, let me know and I will get the to you.

Thanks,

Martha

Please let me know if you have any questions. 

Decoteau Wilkerson

Hi Martha, 

Thanks! Ok, so in that example, there is one user's name being displayed but all other names are left out. In your instance, how many users are being left out? Is consistently one or more users who are being left out? 

Next, I think I've found a related incident in which Test cases with existing Assigned To name forwards the name to Test Run but don't export from Test Run. Essentially, when you create a Test Run from a Test Case with an existing Assigned To name the name will transfer to the Test Run but the Assigned To name will not export to a report.

To fix this, the name will need to be reset/reassigned in the Test Run in order for it to export successfully.

Can you verify if those Assigned To fields were filled out before the Test Run was created? Can you try re-assigning one of your Test Runs and let me know if that helps? 

Martha Fiske

Hi Decoteau,

Sorry for the delayed response.  Here is what I received from our QA people:

I do have an answer to one of the questions, the Assigned To fields were filled out before the Test Run was created. We have been using this collection of test cases for over 2 months and Test Runs have been created once or twice a week.

Is there a method to reset and re-assign the Assigned To fields via a script? There are at least 300 - 400 test cases that will need the reset / re-assign to be able to collect accurate metrics from a test run.

I acknowledge that a reset and re-assign is the present workaround. Are there any plans to fix this issue permanently or are we suppose to simply live with this?

Thanks,
Martha

Decoteau Wilkerson

Hi Martha, 

There isn't an API call to assign/un-assign Test Runs.

However, you can Batch Edit the assignee field from the Test Center.  Saving the assignee may fix the issue.


If this issue persists, we need to look into why this happens:

- What's your Jama version?
- When the export is done to Word, is it the same result?
- Do all Test Runs belong to the same Project?

Martha Fiske

Hi Decoteau,
I have confirmed that the name is populated in the excel sheet if the name is reentered on the test case. 
This also happens for the Word document.

I will batch update the assignees on the test cases.  Do we need to continually look for this and update any time we see the problem?

Let me know if you need anymore information from us.

Thanks,
Martha Fiske

Decoteau Wilkerson

Hi Martha, 

Thank you for your patience! We have filed a defect for this issue. I'm sharing that information for your reference:

SOS-DEF-5563 - Test Center / Export: Test Cases with existing Assigned To user names forwards the name to Test Run but doesn't export from Test Run 

The workaround is: user name will need to be reset/reassigned in the Test Run in order for it to export successfully. This can do this through Batch Edit.  

You can check future release notes for this ID to see if this bug has been fixed.

Please let me know if you have any questions! 

s c

Hi Decoteau,

We are experiencing the same issue here at Thermofisher sites. Has this issue been resolved?

------------------------------
sam cha
------------------------------
-------------------------------------------
Original Message:
Sent: 09-24-2021 12:35
From: Decoteau Wilkerson
Subject: Assignee field not showing on exported text run

Hi Martha, 

Thank you for your patience! We have filed a defect for this issue. I'm sharing that information for your reference:

SOS-DEF-5563 - Test Center / Export: Test Cases with existing Assigned To user names forwards the name to Test Run but doesn't export from Test Run 

The workaround is: user name will need to be reset/reassigned in the Test Run in order for it to export successfully. This can do this through Batch Edit.  

You can check future release notes for this ID to see if this bug has been fixed.

Please let me know if you have any questions! 

------------------------------
Decoteau Wilkerson
Jama Software
OR
------------------------------

Original Message:
Sent: 09-22-2021 12:00
From: Martha Fiske
Subject: Assignee field not showing on exported text run

Hi Decoteau,
I have confirmed that the name is populated in the excel sheet if the name is reentered on the test case.
This also happens for the Word document.

I will batch update the assignees on the test cases.  Do we need to continually look for this and update any time we see the problem?

Let me know if you need anymore information from us.

Thanks,
Martha Fiske

------------------------------
Martha Fiske

Original Message:
Sent: 09-20-2021 07:38
From: Decoteau Wilkerson
Subject: Assignee field not showing on exported text run

Hi Martha,

There isn't an API call to assign/un-assign Test Runs.

However, you can Batch Edit the assignee field from the Test Center.  Saving the assignee may fix the issue.


If this issue persists, we need to look into why this happens:

- What's your Jama version?
- When the export is done to Word, is it the same result?
- Do all Test Runs belong to the same Project?

------------------------------
Decoteau Wilkerson
Jama Software
OR

Original Message:
Sent: 09-17-2021 08:14
From: Martha Fiske
Subject: Assignee field not showing on exported text run

Hi Decoteau,

Sorry for the delayed response.  Here is what I received from our QA people:

I do have an answer to one of the questions, the Assigned To fields were filled out before the Test Run was created. We have been using this collection of test cases for over 2 months and Test Runs have been created once or twice a week.

Is there a method to reset and re-assign the Assigned To fields via a script? There are at least 300 - 400 test cases that will need the reset / re-assign to be able to collect accurate metrics from a test run.

I acknowledge that a reset and re-assign is the present workaround. Are there any plans to fix this issue permanently or are we suppose to simply live with this?

Thanks,
Martha

------------------------------
Martha Fiske

Original Message:
Sent: 09-02-2021 16:15
From: Decoteau Wilkerson
Subject: Assignee field not showing on exported text run

Hi Martha,

Thanks! Ok, so in that example, there is one user's name being displayed but all other names are left out. In your instance, how many users are being left out? Is consistently one or more users who are being left out?

Next, I think I've found a related incident in which Test cases with existing Assigned To name forwards the name to Test Run but don't export from Test Run. Essentially, when you create a Test Run from a Test Case with an existing Assigned To name the name will transfer to the Test Run but the Assigned To name will not export to a report.

To fix this, the name will need to be reset/reassigned in the Test Run in order for it to export successfully.

Can you verify if those Assigned To fields were filled out before the Test Run was created? Can you try re-assigning one of your Test Runs and let me know if that helps? 

------------------------------
Decoteau Wilkerson
Jama Software
OR

Original Message:
Sent: 09-02-2021 13:33
From: Martha Fiske
Subject: Assignee field not showing on exported text run

Hi Decoteau,

Thanks for the quick response.  If you look at the attachments that are on the link that I gave you - that's exactly what's happening. If you prefer for me to send you my my reports, let me know and I will get the to you.

Thanks,

Martha

Original Message:
Sent: 9/2/2021 4:27:00 PM
From: Decoteau
Subject: RE: Assignee field not showing on exported text run

Hi Martha,

Thank you for reaching out. It looks like that other post was shared as a Library entry rather than a discussion so I'm glad you've posted this as this new discussion.

It may be helpful to see a copy of your exported report in comparison to the assignee information that is displaying in your instance. To do that, we may want to move this conversation to a Support ticket HERE 

Please let me know if you have any questions. 

------------------------------
Decoteau Wilkerson
Jama Software
OR

Original Message:
Sent: 09-02-2021 13:17
From: Martha Fiske
Subject: Assignee field not showing on exported text run

Hi,

We are seeing that when exporting test run, some of the assignees are not showing up in the exported excell file.

I found the exact same discussion here Support but do not see any comments/suggestions.  I didn't want to comment since the post is almost a year old.

Do you have any suggestions on how to resolve this?

Thanks,
Martha

------------------------------
Martha Fiske
------------------------------

Amanda Jennewein

Hello Sam,

This defect has not yet been resolved. 

The proposed workaround: The user name will need to be reset/reassigned in the Test Run in order for it to export. Can save time doing this by viewing Test Runs in List View > Action > Assign Test Runs

------------------------------
Amanda Jennewein She/Her
Manager, Customer Support
Jama Software
Portland OR
------------------------------
-------------------------------------------
Original Message:
Sent: 11-21-2022 14:59
From: sam cha
Subject: Assignee field not showing on exported text run

Hi Decoteau,

We are experiencing the same issue here at Thermofisher sites. Has this issue been resolved?

------------------------------
sam cha
------------------------------

Original Message:
Sent: 09-24-2021 12:35
From: Decoteau Wilkerson
Subject: Assignee field not showing on exported text run

Hi Martha, 

Thank you for your patience! We have filed a defect for this issue. I'm sharing that information for your reference:

SOS-DEF-5563 - Test Center / Export: Test Cases with existing Assigned To user names forwards the name to Test Run but doesn't export from Test Run 

The workaround is: user name will need to be reset/reassigned in the Test Run in order for it to export successfully. This can do this through Batch Edit.  

You can check future release notes for this ID to see if this bug has been fixed.

Please let me know if you have any questions! 

------------------------------
Decoteau Wilkerson
Jama Software
OR

Original Message:
Sent: 09-22-2021 12:00
From: Martha Fiske
Subject: Assignee field not showing on exported text run

Hi Decoteau,
I have confirmed that the name is populated in the excel sheet if the name is reentered on the test case.
This also happens for the Word document.

I will batch update the assignees on the test cases.  Do we need to continually look for this and update any time we see the problem?

Let me know if you need anymore information from us.

Thanks,
Martha Fiske

------------------------------
Martha Fiske

Original Message:
Sent: 09-20-2021 07:38
From: Decoteau Wilkerson
Subject: Assignee field not showing on exported text run

Hi Martha,

There isn't an API call to assign/un-assign Test Runs.

However, you can Batch Edit the assignee field from the Test Center.  Saving the assignee may fix the issue.


If this issue persists, we need to look into why this happens:

- What's your Jama version?
- When the export is done to Word, is it the same result?
- Do all Test Runs belong to the same Project?

------------------------------
Decoteau Wilkerson
Jama Software
OR

Original Message:
Sent: 09-17-2021 08:14
From: Martha Fiske
Subject: Assignee field not showing on exported text run

Hi Decoteau,

Sorry for the delayed response.  Here is what I received from our QA people:

I do have an answer to one of the questions, the Assigned To fields were filled out before the Test Run was created. We have been using this collection of test cases for over 2 months and Test Runs have been created once or twice a week.

Is there a method to reset and re-assign the Assigned To fields via a script? There are at least 300 - 400 test cases that will need the reset / re-assign to be able to collect accurate metrics from a test run.

I acknowledge that a reset and re-assign is the present workaround. Are there any plans to fix this issue permanently or are we suppose to simply live with this?

Thanks,
Martha

------------------------------
Martha Fiske

Original Message:
Sent: 09-02-2021 16:15
From: Decoteau Wilkerson
Subject: Assignee field not showing on exported text run

Hi Martha,

Thanks! Ok, so in that example, there is one user's name being displayed but all other names are left out. In your instance, how many users are being left out? Is consistently one or more users who are being left out?

Next, I think I've found a related incident in which Test cases with existing Assigned To name forwards the name to Test Run but don't export from Test Run. Essentially, when you create a Test Run from a Test Case with an existing Assigned To name the name will transfer to the Test Run but the Assigned To name will not export to a report.

To fix this, the name will need to be reset/reassigned in the Test Run in order for it to export successfully.

Can you verify if those Assigned To fields were filled out before the Test Run was created? Can you try re-assigning one of your Test Runs and let me know if that helps? 

------------------------------
Decoteau Wilkerson
Jama Software
OR

Original Message:
Sent: 09-02-2021 13:33
From: Martha Fiske
Subject: Assignee field not showing on exported text run

Hi Decoteau,

Thanks for the quick response.  If you look at the attachments that are on the link that I gave you - that's exactly what's happening. If you prefer for me to send you my my reports, let me know and I will get the to you.

Thanks,

Martha

Original Message:
Sent: 9/2/2021 4:27:00 PM
From: Decoteau
Subject: RE: Assignee field not showing on exported text run

Hi Martha,

Thank you for reaching out. It looks like that other post was shared as a Library entry rather than a discussion so I'm glad you've posted this as this new discussion.

It may be helpful to see a copy of your exported report in comparison to the assignee information that is displaying in your instance. To do that, we may want to move this conversation to a Support ticket HERE 

Please let me know if you have any questions. 

------------------------------
Decoteau Wilkerson
Jama Software
OR

Original Message:
Sent: 09-02-2021 13:17
From: Martha Fiske
Subject: Assignee field not showing on exported text run

Hi,

We are seeing that when exporting test run, some of the assignees are not showing up in the exported excell file.

I found the exact same discussion here Support but do not see any comments/suggestions.  I didn't want to comment since the post is almost a year old.

Do you have any suggestions on how to resolve this?

Thanks,
Martha

------------------------------
Martha Fiske
------------------------------