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How to Get the Most Out of the Jama Software Support Portal
Get the Answers You Need—Fast! The Jama Software Support Portal is your go-to resource for quick answers, troubleshooting, and expert solutions. With over 800 knowledge base articles, intuitive search, and organized categories, finding the correct information has never been easier. Need personalized help? Named Support…
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Product Idea Process
You've found the Ideation Community, searched for possibilities, and suggested an idea to help Jama Software work better for you. What comes next? Now that your idea has been submitted, it is automatically open for the community voting process. This will be the time to add further documentation and garner discussion and…
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Microsoft Exchange's Use of Basic Authentication Affecting Self-hosted Customers
Jama Software is aware of Microsoft Exchange's upcoming retirement of using Basic authentication for SMTP affecting our self hosted customers. This will be handled similar to Microsoft Exchange's retirement of Basic authentication for IMAP in Dec of 2022. The update will be included in the upcoming spring release currently…
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Acceptable Use Policy Update
Jama Connect customers, please take notice that Jama Software has updated its Acceptable Use Policy, located at https://www.jamasoftware.com/legal. Compliance with the Acceptable Use Policy is required under your agreement with Jama Software. If you have any questions or concerns about this updated policy, please feel free…
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Access to paid-for community content
Audience: Jama Software® customers who have purchased industry-specific frameworks, data exchange, Jama Connect Interchange™, Functional Safety Kit (FSK), and Jama Validation Kit (JVK). Products Applicable: Jama Connect®, Jama Connect Interchange™, Data Exchange Use Case Access to paid-for community content for Jama…
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Jama Software will be sponsoring & attending the MedTech Conference in Toronto, Canada
We're proud to sponsor the Medtech Conference in Toronto from October 15-17! Stop by our Booth #503 to get the inside scoop on accelerating innovation in medical device development with live demos, expert insights, and exclusive swag! Location: Toronto, Canada Date: October 15-17 Conference Website + Registration:…
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Shared Responsibility Model for Jama Software® and Jama Connect® Cloud-hosted Customers
This document outlines the shared responsibilities between Jama Software® (as the cloud provider) and our customers regarding security, application management, and data within our cloud-based web applications. We use Amazon Web Services (AWS) for our infrastructure to ensure a secure and dependable platform. Jama Software®…
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Permissions Problem: Unable to access content/videos - Jama Software® User Community
Author: Amanda Jennewein Date: August 1, 2024 Audience: Jama Software® User Community Environmental details: Jama Software® User Community Summary Registering as a Jama Software® User Community member and being approved but unable to access content indicates a permissions issue. Pay attention to the lowest right corner of…
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Free In-Person Jama Event in S. California on July 18, 2024
Come join us at an onsite, in-person event hosted by Jama Software! The intent of this event is to share thought leadership presentations from medical device industry experts! Location: Costa Mesa, CA Date: July 18, 2024 Cost: Free Agenda: IVDR/LDT Software as Medical Device Human Factors/Usability Engineering Medical…
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Change to Self-hosted release schedule
We would like to make you aware that we are shifting the next self-hosted release from 9.13 to 9.17, with a target release date of October 30, 2024. This change was made to accommodate the scope of the release and resulting technology, performance and security benefits that it will deliver - along with release logistics…
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Associating two requirements
What methods does everyone use to tie two requirements together aside from using the Relate function? The following comes to mind, but just want to check with everyone else: Using Tags Having a field attribute to the requirement. This attribute would be a custom field that is Item of Type.
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Jama Connect SCIM configuration with Okta and Microsoft Azure AD
Information Updated and moved to the Support Knowledge Base July 2022 for Jama Connect release 8.76 Jama Connect SCIM configuration with Okta and Microsoft Azure AD
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Remove Workflow Status from being marked as an Edit in Reviews?
Every time I change the workflow status of a set of requirements, it marks all the items in the review as edited even though there are no changes to the actual requirement. This makes it difficult for approvers in the future to see the few actual edits. I've looked through all the Admin tools and options and don't see a…
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JAMA Automatic Numbering for Headlines, Tables and Figures
I have requirements and text items where the body of text contains figures and tables. It would be good if there is automatic numbering of these table & figure elements. Is this currently possible in JAMA?
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need test cases
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Downgrading to 'Collaborator' license when all Creator (float) licenses are in use
Hi I'd like to propose a simple change that I think is logical and fair. We own X Creator (float) licenses. If someone logs in with a Creator (float) license but all licenses are in use, they are assigned a downgraded license. In particular, they are assigned a Reviewer license. My request is that, when this happens, they…
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How to get image file attachments to appear in the result column for a test run step via API
Hi, I'm currently trying to enter test results via the API (using py_jama_rest_client, specifically), and I need to be able to upload screenshot files (pdf) to test runs, and for them to be displayed in the "result" column of one or more specified test steps. I am having a heck of a time trying to get this to work. Maybe…
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Event generation for "Start Test Run" clicks
I would like to know if clicking the "Start Test Run" button in the Execute Test window will generate an event that could be captured by REST APIs? The intention is to build a setup where clicking "Start Test Run" triggers a suite of tests on a local system.
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Please update the release notes for 9.17.1 self-hosted
I am missing the "Test Management - Improved Test Cycle Management" (see release notes 9.17 cloud). Please add
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What is the correct way to update "testRunStatus" via rest API?
The below method takes an ID of a TEST_CYCLE and gets a list of the TEST_RUNS. For each of the test runs, I want to update the “testRunStatus”. def jama_testplan_update(self, source_id: int): print("PROJECT: ", self.project_name) cycle_dict = self.get_test_cycle(source_id) print("TEST_CYCLE ID : ", cycle_dict['id'], "IS OF…