The following are recommended roles to be filled when onboarding Jama Connect®. Note that a single individual may have multiple roles.
Implementation Lead
The Implementation Project Lead is responsible for the day-to-day management of the overall deployment of Jama Connect® within the organization. This individual should be able to understand your internal processes and strongly support incorporating Jama Connect® into these processes. Responsibilities include coordinating resources, scheduling and presiding over meetings, communicating and facilitating decisions, and informing Jama Software® of issues or concerns. The Implementation Lead should have the authority to make project-level decisions.
5-7 hours
Sponsor
The Business/Executive Sponsor is accountable for the success of Jama Connect® within the organization and has the authority to implement recommended process changes that may arise during this project. The primary role of the Business/Executive Sponsor is to ensure that the implementation and deployment of Jama aligns with the organization’s strategic goals and business objectives.
1 - 2 hours
Subject Matter Experts (SMEs)
In addition to the Project Lead, the Subject Matter Experts (SMEs) will define how Jama Connect® will be used in your organization. SMEs are those in your organization who understand the overall processes and goals for implementation while serving as empowered representatives of the different teams that will use Jama Connect®. These team members should be able to dedicate time to the effort and have the support of their management team, especially in the early phase of deployment.
3 - 5 hours
Jama Connect® Administrator
The Jama Connect® Administrator (preferably more than one) is responsible for learning how to configure your instance of Jama Connect® using the administrative functions and will be responsible for ongoing configuration and administration of Jama Connect®. They will become super-users within the organization who can support other users, understand the impact of modifications to the system configuration, and implement configuration changes as appropriate. This role does not need to be technical - all administration happens within the Jama Connect® user interface. Often, it is helpful for the Administrator to be close to the business process to understand how changes to Jama configuration will impact processes.
5- 7 hours
Integration Tool Administrator
If Jama Connect® is integrated with another tool using a 3rd-party integration solution, the Integration Hub Administrator will manage the configuration of the integration tool.
2 - 4 hours (during integration setup)
Administrator for Integrated System
If Jama Connect® is integrated with another tool, the integrated system administrator will be responsible for understanding the impact of configuration requests supporting the integration and can implement the configuration request.
1 - 2 hours (during integration setup)
IT/System Administrator
For organizations installing Jama Connect® in a self-hosted environment (i.e., not Cloud-hosted by Jama Software®), the IT/System Administrator(s) are responsible for the initial installation, system setup, and ongoing system administration of Jama Connect®.
2 - 5 hours (less involved after installation)